What are the responsibilities and job description for the Field Service Technician (Printer Repair) position at Peak Technologies?
About the Role
As a Field Service Technician with Peak Technologies, you’ll be the go-to expert ensuring our customers’ printing and forms handling equipment operates at its best. You’ll handle installations, repairs, preventative maintenance, and technical support — all while delivering an outstanding customer experience.
This role is ideal for someone who enjoys hands-on technical work, problem-solving, and working independently while traveling to different customer sites.
What You’ll Do:
- Install, maintain, and repair thermal transfer printers, impact printers, laser printers, and forms handling equipment (FHE).
- Troubleshoot and resolve technical issues quickly to minimize customer downtime.
- Provide preventative maintenance and ensure equipment runs at peak performance.
- Maintain organized inventory and accurate service records, reports, and time documentation.
- Communicate clearly with customers and internal teams regarding job status, ETA, and resolutions.
- Promote service contracts, parts, and upgrades to support business growth.
- Build positive relationships with customers and consistently deliver excellent service.
- Stay current through ongoing training on Peak Technologies’ products and applications. Follow all safety and company policies and proactively look for ways to improve processes.
What We’re Looking For:
- Hands-on experience repairing and maintaining thermal transfer, impact, and laser printers, as well as forms handling equipment.
- 2–4 years of field service, IT, or related technical experience (Associate Degree or technical certification preferred).
- Strong electro-mechanical and diagnostic skills.
- Organized, self-motivated, and able to manage multiple priorities independently.
- Strong communication and customer service skills.
- Proficiency with Microsoft Windows and mobile applications.
- Valid driver’s license with a safe driving record. Ability to lift up to 50 lbs, stand for long periods, and travel frequently (90% local, up to 20% overnight).
Why You’ll Love Working Here:
- Work independently while being supported by an experienced technical team.
- Every service call is an opportunity to solve problems and make a real impact.
- Continuous training and growth opportunities in a growing technology environment.
- A positive, adaptable company culture that values initiative, teamwork, and customer care.
About Peak Technologies:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.