Field Service Technician (Printer/Copier Repair)

• Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
• Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
• Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
• Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
• Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s and resolution status.
• Regularly interact and build strong relationships with internal and external customers.
• Develop a working knowledge of Corporate and Service Department procedures and policies.
• Installs, maintains, and repairs FHE (forms handling equipment).
• Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
• Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
• Continuous training and self-development to learn Peak-Ryzex products and applications. Attend management approved seminars and training sessions as requested.
• Complies with all safety policies, practices, and procedures.
• Performs other duties/special projects as assigned.

• Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience. (Thermal Transfer Printers, Impact Printers, Laser Printers, Forms Handling Equipment).
• Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry.
• Certification in information technology or process improvement desired.
• Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
• Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Escalates issues discovered while performing required tasks to minimize customer disruptions.
• Prioritizes and handles multiple tasks simultaneously.
• Strong computer skills and phone application skills using Microsoft Windows based programs is required.
• Self-starter and motivated to perform effectively during times of high demand.
• Ability to work from home with minimal supervision or guidance.
• Must have a valid driver’s license and maintain a safe driving record.
• Must be able to lift 50lbs without limitations or constraints.
• Be able to travel throughout the country.
• Be able to perform in high pressure environments.
• Critical physical effort consisting of continuously standing, bending, and handling equipment.
• Exposure to limited amounts of noise and paper dust.
• Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
• INNOVATION: Step changed delivery in safety, quality, and/or cost.

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

• Role is not responsible for supervising direct or indirect reports.

• 401(k).
• Dental insurance.
• Health insurance.
• Life insurance.
• Paid time off.
• Vision insurance.

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.