Customer Support Management

Keep Aviation Customers Moving — Lead the Charge as a Customer Support Manager

Location: Miami, FL (Onsite)
Job Type: Full-Time Consultant (7-Month Assignment)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay Rate:16.00 - 20.00 per hour

Be the Connection That Keeps Operations Flying

PDS Tech Commercial is partnering with a leader in the aviation industry to hire a driven and detail-oriented Customer Support Manager. In this role, you’ll serve as a critical link between customers, internal teams, and suppliers—ensuring spare parts and services are delivered accurately and on time. Your ability to solve problems, manage priorities, and build strong relationships will directly impact customer satisfaction and operational success.

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What You’ll Do

As a Customer Support Manager, you will take ownership of order management, customer communication, and issue resolution by:

• Reviewing and processing customer purchase orders, ensuring accuracy and completeness

• Managing order entry and updates within Cardex (ERP) and customer portals

• Collaborating with Warehouse, Sales, and Quality teams to resolve order issues efficiently

• Prioritizing and analyzing orders based on urgency, ship dates, and complexity

• Conducting research in ERP systems to troubleshoot and resolve order discrepancies

• Monitoring open orders and proactively driving them to resolution

• Expediting high-priority or complex orders to ensure on-time delivery

• Coordinating cross-functional efforts to resolve customer claims (Accounting, QA, etc.)

• Supporting Credit & Rebill and RMA processes, including root cause analysis and corrective actions

• Maintaining pipeline health and demand visibility across contracts and programs

• Building and strengthening customer relationships through proactive communication and support

• Tracking and reporting on performance metrics to improve service delivery

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What You Bring

Required Qualifications:

• 6 years of experience in customer support, program management, or related field

• Experience working with SAP or similar ERP systems (Cardex experience a plus)

• Strong problem-solving and analytical skills

• Ability to manage multiple competing priorities in a fast-paced environment

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) with reporting/analysis capabilities

Preferred Qualifications:

• Experience in aerospace hardware sales or aviation support environments

• Knowledge of aviation or aerospace industry operations

• Excellent verbal and written communication skills

• Strong numerical reasoning and data analysis abilities

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Why Join Us

At PDS Tech Commercial, you’ll be part of a team that values precision, collaboration, and customer success. This is your opportunity to work in a dynamic aviation environment where your contributions directly support mission-critical operations.

What You Can Expect:

• Competitive hourly pay

• Hands-on experience in the aviation supply chain and customer operations

• A collaborative, cross-functional team environment

• Opportunities to strengthen your technical, analytical, and customer management skills

• A role where your work drives real results and customer satisfaction

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Ready to Elevate the Customer Experience?

If you’re a proactive problem-solver with a passion for delivering exceptional service, we want to hear from you.

Apply today and help keep aviation customers flying high.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

Pay Details: 16.00 to 20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.