Product Manager, Billing

About PDQ

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement

Job Description

Before you apply, please note:

• This is an full-time, onsite role open to candidates within commuting distance of our South Salt Lake City headquarters. This role reports directly to the VP of Growth & Operations.
  
  

We’re looking for a Product Manager to own and evolve our billing and subscription management platform, a core internal and customer-facing product that powers quoting, invoicing, subscription management, and monetization across the company. The PM would manage a go-to-market product that spans multiple systems and functions.

This product sits at the intersection of Sales, Finance, RevOps, Customer Success, Engineering, and our customers. It is mission-critical to how we sell, bill, retain, and expand customers in a B2B SaaS, product-led growth environment.

You will be accountable for product outcomes—not just delivery—ensuring the system is scalable, reliable, and supports both today’s needs and future business models.

Who You Are

• 2 years of B2B SaaS product management experience (ideally familiar with billing, subscriptions, payments, or quote-to-cash systems)
• Ability to reason about complex workflows and edge cases, then distill needs/communication as needed with cross-functional stakeholders
• Balance short-term business needs with long-term product health and scalability
• User-centric approach: Ability to synthesize qualitative and quantitative insights to align to a smooth user experience, as well as rep experience (internally)
• Proactive: you don’t wait for someone else to define the roadmap; you identify problems before they become blockers, outages, or billing issues
• Ownership: Organized and accountable, with a focus on delivering results
• Honesty: Transparent, empathetic, and have integrity in all interactions
• Collaboration: Skilled at working with cross-functional stakeholders and foster a culture of collaboration. Excellent oral and written communication skills
• Improvement: A strong work ethic, attention to detail, and a desire to learn and grow
• Self-starter, with demonstrated perseverance or initiative to grow
  
  

What You'll Be Doing

Own product strategy and vision

• Define and maintain the product vision and strategy for our billing and subscription platforms, aligned with company growth goals (PLG, expansion, pricing & packaging evolution, etc.). Products include customer-facing portal and internal-facing quote-to-cash platform
• Anticipate future needs through effective stakeholder collaboration (e.g., new pricing models/SKUs, device/seat count changes, upgrades, renewals) and design for scale
  
  

Drive outcomes in addition to execution

• Translate business objectives (ARR growth, conversion, expansion, retention, operational efficiency) into clear product outcomes and success metrics
• Own KPIs such as: quote-to-cash close time, billing accuracy & failure rates, self-serve conversion & expansion, revenue leakage reduction
• Continuously evaluate whether shipped work is actually solving the problem
  
  

Deeply understand users (internal external)

• Act as the voice of: internal users (sales, AM, finance, revops, etc.) AND external customers (sysadmins, buyers, billing contacts)
• Conduct discovery and analysis through user sessions, interviews, data, tickets, direct observation
• Balance competing needs, motions (self-serve, sales-assist, reseller, etc.), and priorities between internal workflows and customer portal experience
  
  

Own the end-to-end subscription lifecycle

• Own the full quote-to-cash journey: quoting & pricing, orders, amendments, invoices, credits, payments, renewals, upgrades/downgrades, cancellations, etc.
• Ensure changes in one area (e.g. pricing) don’t create downstream breakage in billing, reporting, or customer experience
  
  

Lead cross-functional collaboration

• Partner closely with the business systems/architect and engineering teams to: shape problem statements and solution approaches, prioritize technical investments vs. feature work
• Collaborate with sales/customer success/revops on quoting, deal flows, and customer-facing workflows
• Collaborate with finance/data on invoicing, revenue recognition, compliance
• Lead meetings with high-quality and proactive communication, solutions, and vision to guide competing priorities stakeholders toward successful launch(es)
  
  

Own the product backlog and tradeoffs

• Maintain and prioritize the roadmap and backlog based on value, risk, learning
• Communicate clearly and empathetically (e.g. not yet vs no), with clarity and context
• Make thoughtful tradeoffs between speed, correctness, scalability, and suer experience
  
  

Ensure product quality and long-term health

• Advocate for maintainability, observability, and resilience in a system where failures directly impact revenue
• Identify and address product/technical debt
• Ensure the platform can evolve as pricing, packaging, and GTM models change
  
  

PDQ Perks & Benefits

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

• 4-Day Work Week
• Equity
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)
  
  

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.