What are the responsibilities and job description for the Pro Shop Attendant position at PCH Hotels & Resorts Inc.?
Golf Pro Shop Attendant
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s beautiful Gulf Coast. Situated on 550 acres of stunning landscapes, the Grand Hotel is a perfect blend of Southern charm and modern luxury, offering an unparalleled experience for guests. With two championship golf courses—Dogwood and Azalea—affiliated with the Robert Trent Jones Golf Trail, the Grand Hotel provides golfers with exceptional course conditions and breathtaking views. Join us in delivering world-class hospitality and unforgettable experiences. The Grand Life is calling—come share it with us!
As a Golf Pro Shop Attendant, you will provide excellent customer service by greeting guests, managing tee times, and handling transactions through the POS system. You’ll maintain a clean, organized shop, manage inventory, and ensure merchandise is attractively displayed. You’ll also enforce golf course policies, assist with retail sales, and work closely with team members to ensure a positive and efficient guest experience.
Key Responsibilities:
- Guest Engagement: Create a welcoming environment by greeting guests warmly and assisting with their golf needs in a professional and friendly manner.
- Tee Time Management: Register guests for golf, accurately recording play records and tee times to ensure smooth operations and an organized flow of golfers.
- POS System Operation: Proficiently operate the Point of Sale (POS) system to handle transactions, ensuring accuracy and efficiency in processing payments.
- Communication: Answer telephone calls promptly, provide proper greetings, and manage tee time requests. Communicate effectively via radio to coordinate with other staff and ensure seamless guest service.
- Shop Maintenance: Maintain a clean and organized shop environment, ensuring merchandise displays are attractive, well-stocked, and properly arranged. Keep all areas of the shop visually appealing and operationally functional.
- Inventory Control: Monitor inventory levels and assist with stocking, reordering, and maintaining operating supplies like scorecards, pencils, and POS materials.
- Customer Service Excellence: Provide exceptional service, anticipating guest needs and ensuring a positive experience. Address any concerns or issues courteously and professionally, always striving to exceed guest expectations.
- Policy Enforcement: Respectfully enforce dress code and beverage policies, diplomatically addressing non-compliance when necessary, and escalating any serious issues to the Staff Professional or Director of Golf as needed.
- Sales & Merchandising: Collaborate with the Retail Coordinator to effectively display and promote merchandise, driving sales and guest engagement with featured items.
- Teamwork: Foster a positive and cooperative work environment by supporting colleagues and actively contributing to the team’s success.
Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy a variety of benefits, including:
- Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
- 401(k) with Company Match: Secure your financial future with our matching retirement plan.
- Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
- Opportunities for Growth: Ongoing training and development with room for career advancement.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences. The Grand Life is calling—come share it with us!