What are the responsibilities and job description for the Rooms/Front Desk Supervisor (FT/Night Shift/Weekends) position at PCH Hotels & Resorts Inc.?
The Rooms Supervisor plays a key leadership role in delivering Marriott’s signature guest experience by overseeing daily front‑office operations, supporting associates, and ensuring every interaction reflects the brand’s commitment to warmth, professionalism, and consistency. This position guides the front desk team in providing seamless check‑in/check‑out service, accurate room assignments, and proactive problem resolution while upholding Marriott’s service standards and loyalty‑program expectations. Responsibilities include:
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Lead and support front desk associates in delivering Marriott’s Guest Service Standards, including personalized greetings, service recovery, and brand‑appropriate communication.
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Train, coach, and mentor team members on Marriott systems and service protocols.
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Resolve guest concerns promptly using Marriott’s service recovery methods to protect guest satisfaction scores.
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Coordinate with Housekeeping, Engineering, and Food & Beverage to maintain smooth communication and timely room readiness.
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Support scheduling, performance feedback, and onboarding of new associates.
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Maintain a polished lobby presence, ensuring cleanliness, organization, and a welcoming environment consistent with Marriott brand identity.
Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact on our sales strategy and customer experience. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:
- Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options
- 401k with matching
- Extensive travel, golf, F&B, and retail discounts
- And much more!
If you're ready to elevate your career in hospitality sales and be part of a team that strives for excellence, we'd love to hear from you! Apply now to join Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill and help us continue our tradition of excellence.