What are the responsibilities and job description for the Executive Meeting Manager position at PCH Hotels & Resorts Inc.?
Step into an exciting career as an Executive Meeting Manager at the legendary Renaissance Ross Bridge Golf Resort & Spa. Tucked into the rolling green hills of Hoover and surrounded by the natural beauty of Alabama’s premier golf country, Renaissance Ross Bridge Golf Resort & Spa offers a stunning blend of luxury, serenity, and Southern charm. Home to one of the longest—and most celebrated—championship golf courses in the world, Ross Bridge provides an inspiring backdrop where leisure, recreation, and warm hospitality come together.
Guests enjoy elevated accommodations, award-winning dining, a full-service spa, and scenic views that stretch across peaceful lakes and tree-lined fairways. Whether hosting large conferences, unforgettable weddings, or weekend getaways, the resort is known for its thoughtful service, refined atmosphere, and commitment to creating memorable experiences.
As an Executive Meeting Manager, your primary responsibility is to proactively seek and secure group and catering opportunities that contribute to meaningful revenue growth. This role emphasizes not only generating new business but also nurturing strong client relationships while serving as the key liaison during their events. You’ll ensure smooth coordination between departments, maintain consistent communication, and deliver exceptional service at every stage of the customer journey—building loyalty and leaving lasting impressions.
Key Responsibilities:
- Proactive Sales & Business Development: Identify, qualify, and solicit new group and catering business opportunities to achieve personal and hotel revenue goals.
- Client Relations & Service: Serve as the customer’s main point of contact during events and programs, ensuring daily needs are met and overall satisfaction is achieved.
- Event Coordination & Turnover: Provide seamless turnover of business to Event Management and Operations teams, ensuring efficient service delivery and flawless execution.
- Customer Experience Excellence: Understand customer preferences, recommend tailored services, and exceed expectations to foster long-term loyalty.
- Negotiation & Contracts: Skillfully negotiate hotel services and execute Group Sales Agreements for each business opportunity, ensuring clarity and value for all parties.
- Market Knowledge & Strategy: Stay current on competitor activities, market trends, and supply-demand conditions to position the hotel effectively and capture the best opportunities.
- Community & Industry Engagement: Build strong ties in the community, participate in trade shows, FAM trips, and client entertainment, and strengthen relationships with current and prospective customers.
- Sales Process Mastery: Utilize Marriott Global Source and eTools (eRooming Lists, eProposals, Passkey) to streamline processes, enhance efficiency, and maximize sales potential.
- Site Inspections & Presentations: Conduct professional site visits that highlight the hotel’s offerings and capabilities to prospective clients.
- Feedback & Continuous Improvement: Gather and act on guest and planner feedback, resolving issues promptly and collaborating with hotel teams to elevate service performance.
- Leadership & Brand Representation: Model exceptional hospitality standards, serving as a brand ambassador and positive example for guest relations.
Perks & Benefits: As a valued member of the PCH Hotels & Resorts team, you’ll enjoy a comprehensive benefits package that includes:
- Health, Dental, and Vision Coverage: Full coverage options, including FSA and HSA plans.
- 401(k) with Company Match: A matching retirement plan to help you plan for your future.
- Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail across PCH properties and globally through Marriott.
- Career Growth Opportunities: Access to ongoing training and development, with clear paths for career advancement.
Join us at the Renaissance Ross Bridge Golf Resort & Spa, where we deliver "hospitality with heart & soul." Be part of a team that creates unforgettable experiences for our guests.
