Seasonal Position - Switchboard Operator

PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full-service bank, providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has remained independently owned and operated, allowing for a personal banking experience. Our customers know they can count on PB&T Bank for excellent products and exceptional customer service.

Our Signature Banking culture is the highest level of customer service each customer receives from us. Signature Banking means we take ownership to resolve the needs of internal and external customers and ensure follow-up, which in turn builds relationships. We put customers at ease knowing we have completed transactions by exceeding their expectations. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work.

We are seeking employees that care about customers and are interested in continuous improvement and have a growth mindset, and who enjoy the idea of being a representative of the bank in your community.

General Purpose

This position is responsible for professionally administering all incoming calls, ensuring phone calls are redirected accordingly, greeting customers in a professional and friendly manner, and provide a variety of clerical duties.

Essential Duties/Responsibilities

• Comply with requirements of Signature Banking.
• Have the switchboard open and operating promptly at 8:00 a.m. and throughout the day until 5:00 p.m.
• Ensure phone calls are answered within two rings and redirect the call accordingly
• Interact in a friendly, professional and courteous manner with internal and external customers
• Retrieve after hour messages from answering machines and deliver messages to appropriate staff timely
• Greet customers who enter the switchboard area and contact the appropriate retail staff to assist the customer
• Provide callers with general information, such as company address, directions to the company location, fax numbers, website, and other related information.
• Provide verified customers with answers to basic questions regarding their general account information
• Provide clerical support to departments within the main bank
• Regular predictable absences

Preferred Qualifications

• Prefer successful completion of High School Diploma or G.E.D. certificate
• Six months of relevant experience and/or training, or combination of education and experience preferred
• One year of customer service experience or related training preferred

Position Details & Benefits

This position is a seasonal employee position. Full time or part time hours for a limited period of time only.

This position will be paid hourly and is non-exempt, meaning it will be eligible for overtime.

Because this position is a seasonal employee position, the benefits are limited.

• Sick time
• Paid holidays
• This position may be eligible for health insurance and the 401(k) retirement plan, subject to plan eligibility rules and hours worked.

Pay Range: $16-$19 hourly depending on experience, knowledge, skills, abilities, and education.

Job Posting Closing Date: April 20, 2026 at the earliest

To apply:

For consideration, applicants must submit a completed application through the provided careers link:
https://pbandt.bank/careers/

Location: 301 W. 5th St., Pueblo, CO 81003. This position is offered as an on-site position only.

PB&T Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age (40 ), ancestry, race, color, creed, religion, sex, pregnancy and related conditions, sexual orientation, marital status, gender identity, gender expression, national origin, disability, genetic information, or status as a protected veteran. In accordance with and under the circumstances described by Colorado law, PB&T Bank does not discriminate on the basis of marriage to a co-worker.

Please reach out to HR@PBandT.bank for assistance with accommodations needed during the application and interview process.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Please note that unsolicited resumes from recruiting/talent agencies will not be accepted or considered.

Salary : $16 - $19