What are the responsibilities and job description for the Support Specialist (Entry Level) position at PayKings?
Company Description
PayKings is a fast-growing payment processing company helping businesses across the country access reliable and secure payment solutions. We're a collaborative team that values initiative, problem-solving, and a willingness to learn. We offer opportunities to gain hands-on experience and grow your career in the fintech industry.
Role Description
We're looking for a motivated, friendly, and organized Support Specialist to join our team!
This is a great opportunity for someone looking to start or grow their career in customer success, business operations, or financial technology. No payment processing experience required — we'll teach you everything you need to know!
You'll help onboard new customers, build strong merchant relationships, and ensure our clients receive excellent support. We're looking for someone who takes initiative, learns quickly, and enjoys solving problems.
What You'll Do
- Assist new merchants with onboarding and account setup.
- Build and maintain positive customer relationships.
- Respond to customer inquiries through phone, email, and our support platform.
- Manage support tickets and help resolve customer issues efficiently.
- Collaborate with internal teams to ensure a great customer experience.
- Keep customer records organized and up to date.
- Identify ways to improve processes and customer satisfaction.
What We're Looking For
- Strong communication and interpersonal skills.
- A proactive, self-motivated attitude and willingness to learn.
- Excellent organization and attention to detail.
- Strong problem-solving skills and ability to work independently.
- Comfortable using computers and learning new software.
- Ability to multitask in a fast-paced, team-oriented environment.
Bonus Points: Previous customer service experience, familiarity with CRM software, or an interest in business and technology.
No degree or industry-specific experience required! We value a strong work ethic, positive attitude, and willingness to grow.
Why Join PayKings?
- Hands-on training and professional development.
- Opportunities for growth within a growing company.
- Collaborative, supportive team environment.
- Real experience in the fintech industry.
If you're ambitious, eager to learn, and ready to grow your career, we'd love to hear from you!