Support Specialist

Title: Support Specialist

Location: Lehi, UT (Onsite/Hybrid)

Employment Type: Contract (6 months)

Pay Rate: $19.80/hour

We are seeking compassionate, customer-focused Support Specialists to join a growing Customer Experience team for a leading healthcare technology organization. This temporary opportunity is ideal for individuals who enjoy helping others, solving problems, and making healthcare benefits easier to understand and navigate.

You will play an important role during the busy annual healthcare enrollment period, when members begin using new health plans and need assistance understanding their coverage and benefits. As a Member Advocate, you will serve as a primary point of contact, responding to high-volume, Tier 1 inquiries and helping members navigate their healthcare benefits with confidence.

Comprehensive training will be provided to help you learn the fundamentals of health insurance, benefit plans, and the systems used to support members.

Key Responsibilities:

• Respond to member inquiries by phone and email, providing timely, accurate, and empathetic support.
• Help members understand their health benefits, account information, network plans, and available resources.
• Assist members with navigating healthcare services, understanding costs, and addressing basic benefit-related questions.
• Manage a high volume of Tier 1 inquiries while maintaining professionalism, accuracy, and a personalized service experience.
• Learn and utilize internal software, tools, and processes to document inquiries and support timely resolutions.
• Adapt to changing member needs and priorities during peak healthcare enrollment and benefit utilization periods.
• Collaborate with team leads and colleagues to support service goals, share information, and contribute to a positive team environment.
• Maintain a compassionate, solutions-oriented approach when handling sensitive or complex member questions, escalating issues when appropriate.

Qualifications:

• Excellent written and verbal communication skills, with the ability to explain information clearly and professionally.
• Demonstrated empathy, patience, and resilience when working with individuals who may be navigating stressful situations.
• Ability to thrive in a fast-paced, high-volume customer service environment while balancing multiple priorities.
• Strong problem-solving skills and attention to detail.
• Comfort with technology and the ability to learn new software systems and processes quickly.
• Ability to maintain composure, professionalism, and a positive attitude while managing competing demands.
• Dependable, adaptable, and committed to delivering an exceptional member experience.

If interested and to learn more, apply today!

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.