Level 2 Technology Support Technician

Job Title: Level 2 Technology Support Technician

Reports To: Director of Technology / Technology Coordinator
Department: Technology Services
Location: District-wide
Employment Type: Full-Time / Classified

Job Summary:

The Level 2 Technology Support Technician provides advanced technical support and problem resolution to staff, faculty, and students across the school district. This role is responsible for diagnosing and resolving complex hardware, software, and network issues, assisting with system administration tasks, and supporting technology projects and initiatives.

Essential Duties and Responsibilities:

• Provide Tier 2 technical support by diagnosing and resolving escalated hardware, software, and network issues

• Support and maintain servers, network infrastructure, and district-wide technology systems

• Install, configure, and troubleshoot complex technology equipment including switches, routers, wireless access points, and specialized classroom technology

• Assist with system administration tasks such as user account management, permissions, and access controls in platforms like Google Workspace, Microsoft 365, or district-specific systems

• Manage device imaging, deployment, and lifecycle processes for computers, tablets, and other technology assets

• Coordinate and support technology rollouts, upgrades, and maintenance projects across schools and offices

• Develop and document technical procedures, guidelines, and training materials

• Provide technical training and mentorship to Level 1 technicians and end users

• Collaborate with vendors and third-party support for issue escalation and resolution

• Monitor system performance and security, implementing updates and patches as needed

• Maintain accurate records of technical activities, asset inventory, and service requests

• Follow district policies regarding data security, privacy, and acceptable use

Qualifications:

Education and Experience:

• High school diploma or GED required; Associate or Bachelor’s degree in Information Technology or related field preferred

• 3 years of experience in IT support, preferably in an educational environment

• Experience with network infrastructure, system administration, and device management tools

Knowledge, Skills, and Abilities:

• Strong knowledge of Windows and Mac operating systems, ChromeOS, and mobile device management

• Experience with Google Workspace for Education, Microsoft 365, or equivalent platforms

• Understanding of networking concepts including TCP/IP, DHCP, DNS, and VLANs

• Ability to troubleshoot hardware, software, and network issues independently

• Strong communication and customer service skills with ability to explain technical concepts to non-technical users

• Ability to manage multiple tasks, prioritize work, and work independently or as part of a team

• Familiarity with IT security best practices and compliance requirements

Working Conditions:

• Ability to lift and move equipment up to 50 pounds

• Must travel to multiple district sites regularly

• May require after-hours or weekend support for system maintenance or emergencies

Clearances Required:

• Background check/fingerprinting as required by state law

• Valid driver’s license and reliable transportation (if job requires travel)

EVALUATION

Performance of this position will be evaluated annually by the building principal and/or superintendent in conformance with federal and state law, administrative rules, and Board policy.

TERMS OF EMPLOYMENT

This position shall be considered in all respects “employment at will”. The “employment period” and other descriptions and terms set forth in this job description shall not create a property right for the employee. These are set forth only to advise the employee of when and what type of services will be required by the district so long as the employment continues.

NOTE

All certificated and non-certificated employees and other individuals are required to undergo a criminal history check and submit to fingerprinting. Any applicant convicted of any of the felony crimes enumerated in Section 33-1208, Idaho Code may not be hired, and any applicant convicted of any felony offense listed in Section 33-1208(2), Idaho Code shall not be hired. Regular attendance is an essential function of this position.