Level 1 Technology Support Technician

Reports To: Director of Technology / Technology Coordinator
Department: Technology Services
Location: District-wide
Employment Type: Full-Time / Classified

The Level 1 Technology Support Technician provides first-level technical support to staff, faculty, and students across the school district. This position is responsible for responding to help desk requests, performing basic troubleshooting, maintaining equipment, and assisting in the deployment of technology hardware and software.

• Respond to technical support requests via ticketing system, phone, email, or in person

• Troubleshoot and resolve basic hardware, software, and network issues on desktops, laptops, printers, projectors, and other school-issued devices

• Set up, configure, and maintain computers, mobile devices, and peripheral equipment

• Assist with installation and updates of approved software and operating systems

• Support classroom technology such as interactive whiteboards, document cameras, and audio/visual equipment

• Help with student device distribution, maintenance, and basic repairs (e.g., Chromebooks or iPads)

• Maintain accurate records of repairs, inventory, and service requests

• Escalate complex issues to higher-level support staff or vendors as needed

• Provide basic user training and technical guidance to staff and students

• Assist with network cable management and device connectivity in classrooms and offices

• Follow district policies regarding data security, acceptable use, and confidentiality

Education and Experience:

• High school diploma or GED required

• Associate degree or technical certification in IT-related field preferred

• 1 year of experience in a technical support role preferred (school district or education environment a plus)

Knowledge, Skills, and Abilities:

• Basic understanding of Windows, ChromeOS, and iOS devices

• Familiarity with Google Workspace for Education or Microsoft 365

• Strong customer service and communication skills

• Ability to prioritize tasks and manage time effectively

• Ability to work independently and as part of a team

• Willingness to learn and adapt to new technologies

• Requires ability to lift up to 40 pounds and perform physical tasks (e.g., moving equipment, climbing ladders)

• Must be able to travel between school sites within the district

• May require occasional after-hours or weekend support

• Background check/fingerprinting as required by state law

• Valid driver's license and reliable transportation (if job requires travel)

VALUATION

Performance of this position will be evaluated annually by the building principal and/or superintendent in conformance with federal and state law, administrative rules, and Board policy.

TERMS OF EMPLOYMENT

This position shall be considered in all respects “employment at will”. The “employment period” and other descriptions and terms set forth in this job description shall not create a property right for the employee. These are set forth only to advise the employee of when and what type of services will be required by the district so long as the employment continues.

NOTE

All certificated and non-certificated employees and other individuals are required to undergo a criminal history check and submit to fingerprinting. Any applicant convicted of any of the felony crimes enumerated in Section 33-1208, Idaho Code may not be hired, and any applicant convicted of any felony offense listed in Section 33-1208(2), Idaho Code shall not be hired. Regular attendance is an essential function of this position.