What are the responsibilities and job description for the New Client Setup Specialist position at Paycom?
The NCS Specialist is responsible for onboarding and guiding new clients to achieve their first successful payroll within Paycom. The NCS Specialist will help educate new clients, customize software setup to clients’ needs and ensure the smooth adoption of the Paycom software. The NCS Specialist will also be responsible for collaborating closely with internal partners to ensure a seamless experience for clients.
Responsibilities
Responsibilities
- Serves as the primary point of contact for new clients of Paycom
- Completes setup tasks for new clients, including but not limited to company banking info, employee data imports, general ledger mapping, time-off accrual setup, earning/deduction/labor allocation structure and timekeeping setup
- Conducts and/or participates in various setup milestone conference calls as outlined in the implementation process
- Composes, manages and responds to emails from internal partners and external clients regarding assigned payroll implementations
- Assists clients with various setup-related questions and scenarios over the phone, including but not limited to payroll processing questions, timekeeping functionality adjustments, time-off accrual setup questions, the process of adding different earning/deduction codes, employee pay inquiries, payroll funding communication, general ledger questions and various other software-related requests
- Completes conversion of data through Paycom’s internal systems to ensure data integrity
- Attends various internal team, supervisor group and company meetings and attends and completes various role-specific process, software and company training sessions
- Submits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards
- Coordinates payroll processing timelines with clients to ensure payroll is submitted in accordance with Paycom submission deadlines
- Communicates the importance of data validation and first payroll preparation requirements to clients to ensure perfect first payrolls
- Ensures documentation on client processes and notes are logged timely within Paycom CRM
- Monitors all communication channels, including but not limited to e-mail and telephone notifications, and provides prompt responses
- Builds rapport and trust with clients
