What are the responsibilities and job description for the Facility Technician, Level 2 position at Pay Tel Communications, Inc.?
About the job
Greenville, NC
Full-Time | On-site
WHY JOIN PAY TEL COMMUNICATIONS?
We are committed to building a collaborative, forward-thinking technology environment that supports meaningful innovation and growth. We value our people and are dedicated to providing access, support, and reasonable accommodations for individuals with disabilities.
About the Role
We're looking for a skilled Facility Technician to service, repair, and maintain communication equipment at correctional facilities across our territory. You'll troubleshoot issues, perform preventative maintenance, and assist with new installations—all while delivering excellent service to our clients.
What You'll Do
- Install, maintain, and repair communication equipment including phones, video visitation units, tablets, charging stations, and network infrastructure
- Respond to trouble tickets, troubleshoot issues, and document resolutions
- Perform quarterly equipment checks and preventative maintenance
- Assist with new installations—mounting equipment, running conduit, pulling wire, configuring switches
- Conduct site surveys and maintain accurate parts inventory
- Travel within assigned territory (100%) with occasional travel outside (up to 35%)
What You'll Bring
- 2 years telecommunications experience (required)
- 3–5 years installation/maintenance experience preferred
- Knowledge of cabling (Cat6), relay switches, rack/server equipment, and carrier-level broadband (T1, DSL, Fiber)
- Proficiency with hand/power tools, ladders, and lifts
- Strong communication and problem-solving skills
- Clean driving record and flexibility for after-hours calls
- High school diploma required; technical training, associate degree, or military experience a plus
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- HSA and FSA options
- Paid time off and parental leave
- Tuition reimbursement
- Life insurance and EAP