What are the responsibilities and job description for the Booking Assistant position at Pawfect Shine?
About Pawfect Shine
Pawfect Shine is a professional pet grooming and wellness service dedicated to providing safe, clean, and high-quality care for pets while delivering an outstanding customer experience. Our team values organization, professionalism, and compassionate service.
Job Summary
We are seeking an organized and customer-focused Booking Assistant to manage appointment scheduling and client communications at our Los Angeles location. This role plays a key part in ensuring smooth daily operations and a seamless booking experience for pet owners.
Responsibilities
Qualifications
Pawfect Shine is a professional pet grooming and wellness service dedicated to providing safe, clean, and high-quality care for pets while delivering an outstanding customer experience. Our team values organization, professionalism, and compassionate service.
Job Summary
We are seeking an organized and customer-focused Booking Assistant to manage appointment scheduling and client communications at our Los Angeles location. This role plays a key part in ensuring smooth daily operations and a seamless booking experience for pet owners.
Responsibilities
- Schedule and confirm grooming and wellness appointments
- Answer incoming calls, emails, and booking inquiries
- Provide information about services, pricing, and availability
- Maintain accurate client and pet records
- Coordinate schedules with grooming staff
- Send appointment reminders and follow-ups
- Assist with front desk support during peak hours
Qualifications
- High school diploma or equivalent required
- Strong communication and phone etiquette skills
- Basic computer proficiency and scheduling software experience
- Excellent organizational and multitasking abilities
- Comfortable working in a pet-friendly environment
- Reliable, detail-oriented, and professional
- Competitive hourly pay
- On-the-job training
- Employee discounts on pet grooming services
- Supportive team environment
- Opportunities for growth within the company
Salary : $16 - $24