What are the responsibilities and job description for the Customer Service Representative position at Patton Insurance Group?
Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. This position offers an exciting opportunity to develop your communication skills, enhance your office management abilities, and contribute to a collaborative team environment. If you thrive in fast-paced settings and enjoy problem-solving, we want to hear from you!
Duties
- Serve as the primary point of contact for customer inquiries via multi-line phone systems and email communication channels
- Provide accurate information about products, services, and account details with professionalism and courtesy
- Manage front desk operations, including greeting visitors, handling incoming calls, and directing clients efficiently
- Utilize office management tools for data entry, invoicing, and record keeping
- Maintain organized filing systems, update spreadsheets, and perform clerical tasks to support daily operations
- Assist with calendar management and scheduling appointments for team members or clients
- Support customer support efforts by troubleshooting basic technical issues and providing timely solutions
Requirements
- Proven experience in office management or administrative roles with strong clerical skills
- Excellent computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, and productivity software
- Familiarity with QuickBooks or similar accounting software is preferred
- Strong phone etiquette skills with experience managing multi-line phone systems
- Bilingual abilities are a plus to serve diverse client needs effectively
- Exceptional organizational skills with keen attention to detail in proofreading and data entry tasks
- Ability to handle multiple priorities efficiently while maintaining a positive attitude
- Previous customer service experience in a front desk or administrative setting is highly desirable
- Technical proficiency in troubleshooting basic computer issues and supporting client communication efforts
Join us to be part of a vibrant team where your organizational talents and customer support skills will shine! We’re committed to fostering an inclusive environment that values your contributions while offering opportunities for growth. All roles are paid positions dedicated to delivering outstanding service every day!
Pay: $12.00 - $15.00 per hour
Expected hours: 15.0 – 25.0 per week
Work Location: In person
Salary : $12 - $15