1st - 2nd line IT desktop and remote support to global office employees, primarily in our Miami location

VIP user support to senior management

Managing tickets via service management tool ServiceNow ITSM

Advanced troubleshooting and root cause analysis

Liaising with and delegating tasks to relevant teams for escalation

Mobile device supports Apple & Android

Assisting the Desktop Team Lead with escalations

Active Directory Users and Computer administration

Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines

MAC OS X support

Set-Up of new joiner equipment

Maintain accurate records of assets and deployment activities.

Assist with user training and documentation where necessary.

Collaborate with the EUC and Service Desk teams to ensure seamless user experience.

Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards

Participate in ad-hoc support requests, Desk moves, Desk side support

 

·        Work Location: Biscayne Blvd, Miami, FL 

·        Support Type- Onsite -5 days (Monday to Friday)

·        Hourly rate on 1099: $23-26/hr.

·        Duration: 1 Year with potential extension.

·        Working hours: 7 AM to 7 PM shift (3 shifts:- 7 AM to 4 PM / 8 AM to 5 PM / 9 AM to 7 PM)

·        Target start: First week of Jan-26

·        Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance.

·        Interview Process –2 steps, All teams.

·        Must pass standard background investigation & drug screening. 

 

 

Are you an L1 Desktop Support Technician that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!

If you are interested in becoming part of our winning team, please APPLY NOW! 

 

Thanks & Regards,

M V Srikanth

Patriot Global Services

Founded in 2008 by a former corporate information technology strategic sourcing and procurement professional, we endeavored to build a staffing and services firm based on extensive buy-side experience. Our culture is characterized by the drive and commitment developed during our US military service. Years later, we are proud to have retained the clients that put us "on the map".

Today, our Labor-On-Demand service is rapidly expanding to meet our clients' need for short term IT projects and support and longer contracting engagements.  We pride ourselves on understanding our client's need, finding, dispatching and managing qualified technicians for on-site projects. Our clients are delighted with our responsiveness, attention to detail and appreciate the hassle-free service request process.

A close-knit group of seasoned, knowledgeable professionals, we have grown because of our ability to develop and maintain valued business relationships. We over-deliver on our promises. We only take on clients or projects for which the success of all parties is certain. 

Patriot Staffing and Services provides discounted payroll management services for Wounded Warriors Project™ employees. “The Wounded Warrior Project is a cause very close to Patriot’s mission and values – to support those who have served in the United States Armed Forces,” said Thomas Loffredo, Founder and Principal of Patriot Staffing & Services. “As a veteran of the U.S. Army, this partnership is important to me on both a personal and professional level. Patriot was built with a spirit of giving back to the community, particularly the military community.”

Patriot is honored to partner with companies who are dedicated to supporting those who have served our country and intends to further expand strategic alliances and initiatives with like-minded clients and military outplacement offices.