Desktop Support Technician - Remote

Responsibilities

Kforce has a client that is seeking a Remote Desktop Support Technician. Responsibilities:

• Maintains, repairs, and troubleshoots desktop hardware and software packages
• Responsible for customer service and end-user training
• Performs advanced administrative/operational/customer support duties that require independent initiative and judgment
• May apply intermediate mathematical skills
• Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Responds to escalated telephone, email and on line requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
• Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
  
  

Requirements

• High School diploma/GED required
• Bachelor'sdegree in Computer Science is preferred
• Experience as a Desktop/End User Support Engineer
• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Experience with responding to escalated telephone, email and on line requests for technical support
• Experience with documenting, tracking, and monitoring the problem using applicable systems and tools
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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