What are the responsibilities and job description for the Service Coordinator position at Paschall Truck Lines (PTL)?
Job Overview
We are seeking a dynamic and highly organized Service Coordinator to join our team! In this vital role, you will serve as the central hub for coordinating transportation and logistics operations, ensuring seamless communication between clients, carriers, and internal teams. Your proactive approach and exceptional organizational skills will drive efficiency in vehicle dispatching, freight management, and customer service. If you thrive in a fast-paced environment and have a passion for optimizing supply chain processes, this is the perfect opportunity to make an impact! You will utilize advanced transportation management systems and data entry tools to facilitate smooth operations while adhering to DOT regulations and industry standards.
Major Duties
- Coordinates and prioritizes daily work load with the shift lead
- Responsible for communication between Maintenance and Driver regarding the status of the equipment / repair
- Communicates with Operations and Customers Service for ETA’s on equipment with updated status
- Coordinates and communicates with vendors regarding repairs, estimates and eta’s
- Responsible for answering shop phones, addressing concerns of the caller or forwarding to the appropriate department
- Reviews all work orders and VMRS (vehicle maintenance reporting standards) lines for accuracy, such as correct reason codes, correct system, correct assembly, correct component and work accomplished, parts charged out and close out work orders when the unit is placed back in service
- Responsible for updating and keeping current all scheduling screens
- Reviews lot checks to audit equipment on the year with open work orders vs what current workload is showing
- Maintains updated and accurate control sheet
- Any other duties that may be requested by the Shop Manager
Work Environment:
The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job,
- The employee is regularly exposed to wet and/or humid conditions; moving
mechanical parts; and high, precarious places.
- The employee is frequently exposed to fumes or airborne particles, outside
weather conditions, extreme cold, extreme heat, and vibration.
- The employee is occasionally exposed to toxic or caustic chemicals and
risk of electrical shock.
- The noise level in the work environment is usually very loud.
The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job,
● The employee is regularly exposed to wet and/or humid conditions; moving
mechanical parts; and high, precarious places.
● The employee is frequently exposed to fumes or airborne particles, outside
weather conditions, extreme cold, extreme heat, and vibration.
● The employee is occasionally exposed to toxic or caustic chemicals and
risk of electrical shock.
● The noise level in the work environment is usually very loud.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to:
- Wet and/or humid conditions; moving mechanical parts; and high, precarious places
- Exposed to fumes or airborne particles, outside weather conditions, extreme cold, extreme heat and vibration
- Chemicals and high levels of noise
Job Requirements:
Education: HS Diploma/ GED, and vocational training preferred.
Certifications: Must hold a Regular Operator (Class D) driving license
Experience: 1-2 years
Type of Experience: Semi Tractors and Semi-Trailers, equipment.
Join us as a Service Coordinator if you’re ready to energize our logistics operations with your expertise! Bring your organizational prowess, technical skills in transportation management systems like Oracle TMS or SyteLine, and passion for customer service to help us deliver excellence every day!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $41,360 - $57,502