Administrative Assistant / Receptionist

Administrative Assistant / Receptionist

The Receptionist/Administrative Assistant is responsible for managing front-desk operations, providing administrative support, and handling general office duties. They handle phone calls, greet visitors, manage correspondence, and assist with various clerical tasks. Successful candidates enjoy working independently, are results oriented and thrive in a fast-paced environment.

About us

Party Plus Tents Events is a small family owned and operated business in the Party & Special Event Rental industry, based in Glen Burnie, MD. Operating since 1986, we are celebrating our 32nd year operating under our ownership.

We are fast-paced, rewarding, customer-centric and our goal is to "Make it Happen" for our customer's event rental needs to ensure their success!

Responsibilities:

• Reception: Greet visitors, answer phones, take messages, and direct calls.
• Administrative Support: Manage office supplies, maintain filing systems, and assist with data entry and other clerical tasks.
• General Office Duties: Assist with scheduling, correspondence, and other administrative tasks as needed.

Typical Work Week: 30 - 40 hours

Nature of Work:

• Must be able to service customers in a polite, friendly, and professional manner whether in person or on the telephone to assist sales staff "sell" special event rental order.
• Possess strong phone skills to assist sales staff with clients in meeting their event needs.
• Type Proposals for Client Contracts.
• Communicate the rental equipment and services contracted to all department managers to ensure all details of the event are covered.
• Coordinate outside services when requested by client.
• Must assist clients with event changes, reservations, contracts, questions, register transactions and revise existing orders.
• Must be able to process cash and credit card payments, as well as make change and credits.
• Attend networking events, Trade & Bridal Shows to help develop new business.

Working Conditions:

Most of the work will be done in general office conditions. Will be exposed to outside elements while attending networking events. Work is extremely fast paced, demanding and very rewarding.

Skills/Requirements:

• Microsoft Office proficiency is a must; training on rental software will be provided.
• Prepare rental forms and contracts.
• Telephone marketing skills a must.
• Answer telephone and process phone orders.
• Recommend rental equipment to customers that best meets their needs.
• Work with clients to schedule on site survey inspections.
• Provide written event price estimates according to established procedures.
• Must be able to provide, understand & complete instructions furnished in written, oral, or scheduled form.
• Communicate all event details with internal staff to ensure a smooth event.
• Must be able to maintain a high degree of patience & receive and offer constructive criticism when necessary.
• Must possess basic sales and customer relation skills.
• Maintain a cooperative working relationship with co-workers.
• Proficient in building relationships.
• Ability to handle multiple tasks and prioritize work effectively.
• Ability to address issues and find solutions independently.

Minimum Qualifications:

• Minimum of one-year experience in Customer Service or Retail Sales.
• Must have High School Diploma or equivalent experience.
• Must be able to speak English clearly and write legibly.
• The ability to speak other languages is a plus.
• Must maintain professional personal appearance.
• Must maintain an acceptable attendance record.
• Must have driver's license and reliable transportation.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role.