I.T. Support

Job Title: IT Support Representative

Location: Spanish Springs, NV 89436

Schedule: Full-Time | 100% Onsite

Employment Type: Temporary (3 months) with possibility of Temp-to-Hire based on business needs

Compensation: Up to $35.00/hr. D.O.E.

Position Overview

A growing organization is seeking a hands-on IT Support Representative to provide onsite and remote technical support for end users. This role plays a critical part in supporting daily IT operations, including hardware deployment, system setup, and troubleshooting. A major focus of this position will be assisting with equipment setup, migration, and validation during a facility transition into a newly constructed building.

This is an excellent opportunity for someone who enjoys a mix of desktop support, infrastructure exposure, and project-based IT work in a fast-paced environment.

Key Responsibilities

• Respond promptly to help desk tickets and provide first-level technical support to end users across multiple locations
• Troubleshoot hardware, software, and application-related issues; escalate complex issues as needed
• Perform laptop/desktop imaging, software installations, and system configurations
• Set up and deploy workstations, including desktops, monitors, docking stations, and peripherals
• Support production teams with IT equipment setup, relocation, and troubleshooting to ensure operational continuity
• Assist with IT equipment migration and validation during facility transition to a new building
• Configure, test, document, and ship systems; provide post-deployment support as needed
• Perform basic network troubleshooting, including verifying connectivity at patch panel and switch levels
• Collaborate with internal IT teams, including infrastructure and service desk, to resolve technical issues
• Support and maintain printers, including coordinating service and maintenance requests
• Track and maintain accurate inventory of IT equipment and assets
• Document troubleshooting steps and provide detailed notes for escalations
• Cross-train across IT functions to ensure coverage and support for critical business needs

Qualifications

• Strong knowledge of computer hardware and Microsoft Windows 11
• Intermediate proficiency with Microsoft Office 365 applications
• Experience with workstation setup, imaging, and software deployment tools (e.g., distribution platforms)
• Basic understanding of networking concepts (VLANs, switches, connectivity) preferred
• Ability to quickly learn new technologies and adapt in a fast-paced environment
• Strong analytical, troubleshooting, and problem-solving skills with high attention to detail
• Excellent communication and interpersonal skills, with a patient and customer-focused approach to end-user support

Preferred Experience

• Experience supporting manufacturing, production, or warehouse environments
• Exposure to IT infrastructure projects such as site builds, relocations, or system migrations