What are the responsibilities and job description for the IT Specialist position at Parks Heating & Cooling Inc.?
Parks Heating, Cooling, Plumbing & Electrical has been a leading provider of HVAC, Plumbing and Electrical services in the Charlotte Metro Area for over 50 years. We inspire our employees to be the best they can be. We anticipate the needs of our customers. We intend to make a positive contribution to the comfort and well-being of the people we serve by providing quality installation and service of heating and air conditioning systems.
Do it right the first time! “That’s the Parks Way”
We are actively seeking a Dispatcher in the Charlotte, NC area.
Reasons to Join Parks:
- Competitive Compensation
- Company sponsored Health insurance benefits (Medical, Vision, Dental)
- Company sponsored PTO plus 5 Paid holidays
- Paid on-going training.
- 401k Plan with 4% company match
- Competitive environment with opportunities for advancement
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Create, unlock, reset, and disable user accounts for smooth access management.
- Oversee day-to-day computer system performance to ensure optimal functionality.
- Provide expert support and guidance to users, resolving software or hardware-related issues.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and networking products.
- Address equipment vulnerabilities to enhance security.
- Evaluate and apply advanced security settings to endpoints.
- Maintain meticulous records of daily data communication transactions, documenting problem-solving actions and installations.
- Collaborate with vendors or technicians to service major hardware or software issues.
- Develop comprehensive training materials and procedures to educate users on hardware and software usage.
- Efficiently manage and maintain an accurate inventory of PCs and other hardware assets.
- Provide exceptional support and troubleshooting for LAN, wireless, and VPN issues.
DESIRED SKILLS AND EXPERIENCE:
- Experience in Microsoft Azure Active Directory, Office 365, Exchange Online, and Microsoft Intune administration.
- Proficiency in managing incoming tickets, evaluating urgency and priority.
- Installation and configuration expertise in Microsoft operating systems
- Ability to support and troubleshoot third-party applications.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills.
- Customer-service oriented with a proactive problem-solving attitude.
- Effective prioritization and organization skills.
- Adaptability to adjust plans and projects based on business needs.
- Minimum of 3 years' experience in a Helpdesk or IT support role.
Parks Heating & Cooling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $50,000 - $60,000