TPWD - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include

• Job Title
• Dates of employment (month/year)
• Name of Employer, Name of Supervisor Description of duties performed
• Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
• Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.
• College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
• Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application.
• Resumes are encouraged as attachments but will not be used to determine eligibility
• Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

MILITARY OCCUPATIONAL SPECIALTY CODES:

• 
  More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT: Luanne Field, (830) 833-4333, Email Address: luanne.field@tpwd.texas.gov

PHYSICAL WORK ADDRESS: Blanco State Park, 101 Park Rd 23, Blanco, TX 78606

GENERAL DESCRIPTION:

Under the direction of the Park Office Manager, this position performs entry-level to routine customer service work. Responsible for providing clerical and customer service support for Blanco State Park. Performs front desk and registration operations, recordkeeping, inventory control, merchandising, and sales. Ensures visitors experience quality customer service and provides information to park guests. Responsible for collection, license and permit sales, automated campsite registration, and accounting for daily revenue. Assists with interpretive programs, volunteer programs, and special events. Provides support to park facilities and office. Performs general routine cleaning. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

Three years experience in general clerical, cash handling, or customer service.

Licensure:

Must possess a valid class “C” Texas driver’s license.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures.

Knowledge of administrative and clerical procedures.

Knowledge of basic mathematics.

Knowledge of telephone procedures and etiquette.

Skill in using MS Word, Excel, and Outlook.

Skill in effective verbal and written communication.

Skill in using standard office equipment.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Skill in managing several projects simultaneously.

Ability to work as a member of a team.

Ability to work independently with little or no supervision.

Ability to handle large volumes of people.

Ability to handle cash transactions accurately and account for revenue collected.

Ability to make independent, sound, timely decisions.

Ability to maintain confidentiality.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to accurately follow instructions.

Ability to work effectively with other staff members and volunteers.

Ability to respond to public inquiries in a timely manner.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a high visitation park with overnight camping.

Required to work 10- 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays.

Required to adjust to changing schedules.

Must conform to TPWD dress and grooming standards, work rules, and safety procedures.

Required to travel 5% with possible overnight stays.

May be required to operate a State vehicle.

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER