TPWD - Customer Service Representative II (Field Service Representative)

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include

• Job Title

• Dates of employment (month/year)

• Name of Employer, Name of Supervisor Description of duties performed

• Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.

• Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.

• College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

• Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application.

• Resumes are encouraged as attachments but will not be used to determine eligibility

• Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.

• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT: Lt. Carmen Rickel, (956) 244-6368, Carmen.Rickel@tpwd.texas.gov

PHYSICAL WORK ADDRESS: TPWD Region 5 San Antonio Law Enforcement Office, 2391 NE Loop 410 Ste 409, San Antonio, TX 78517

GENERAL DESCRIPTION

Under the direction of the Lieutenant, Game Warden, this position is responsible for performing complex journey-level customer service work administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting and fishing licenses, boat titling and registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures.

MINIMUM QUALIFICATIONS

Education:

Graduation from High School or GED.

Experience:

Four years experience in customer service, clerical or administrative support work.

Licensure:

Applicant must possess a valid class “C” Texas driver’s license.

PREFERRED QUALIFICATIONS

Experience:

Bilingual in English and Spanish.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office administration and administrative support practices.

Knowledge of Agency, Division and Regional policies, procedures and programs.

Knowledge of Agency, Division and Regional organization and operations.

Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in using professional telephone etiquette.

Skill in establishing and maintaining effective work relationships with co-workers and work- related contacts.

Skill in using standard office equipment and software.

Skill in using MS Word, Excel and Outlook.

Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS.

Skill in organizing workloads and changing priorities.

Skill in managing several projects simultaneously.

Skill in meeting deadlines.

Skill in problem solving.

Skill in identifying, researching and compiling information.

Ability to work as a member of a team.

Ability to work independently with little or no supervision.

Ability to maintain strict confidentiality.

Ability to accurately follow instructions.

Ability to work under stressful conditions.

Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups.

Ability to organize workloads, adjust to changing priorities and work under tight deadlines.

Ability to work with frequent interruptions and multiple changing priorities.

Ability to develop and present training material.

Ability to train others.

Ability to accurately handle cash and account for revenue collected.

Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar.

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Required to work overtime as necessary.

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.

Required to travel 5% with possible overnight stays.

May be required to operate a State vehicle.

Required to pass a national fingerprint-based background check to maintain employment.

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER