What are the responsibilities and job description for the Customer Service Representative position at ONE SOURCE MANUFACTURING TECHNOLOGY?
Principal Duties and Responsibilities*:
• Maintain positive relationships with all customers.
• Receive customer orders, enter/validate, and track through internal systems and tools including ERP system. Enter request for quotes.
• Partner with Production team to ensure product quantity and date availability meets customer’s needs. Communicate to all impacted parties when issues or delays arise and strive to resolve them immediately.
• Research and respond to customer inquiries. Capture them for visibility to the rest of the organization. Provide accurate, valid, and complete information in response to the customer.
• Receive customer feedback, including complaints and issues, track them, and assist in the resolution and communication back to the customer. Partner with internal team members as needed for resolution.
• Provide general office support with a variety of clerical activities (e.g. phone coverage, etc.).
• Assist in other areas as assigned e.g. Shipping, Doc Control etc.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copier/scanner, and filing cabinets. CS Representative will need to occasionally lift and carry up to 50 pounds.
* Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:Knowledge/Skills:
• Computer skills (Excel, Word, Outlook, ERP System)
• Exceptional written and verbal communication
• Problem solving
• Conflict management
• Data analysis
• Multi-tasking
• Excellent phone etiquette
• Attention to details
• Work well in a team environment
Education/Experience:
• High school diploma or equivalent
• Two years of sales/customer relations experience
• Experience working in an ISO 9001 Quality System is preferred
International Trade in Arms Regulations (ITAR):
• Must be either; US Citizen, lawful permanent resident of the US, or protected individual as defined by 8 U.S.C. 1324b(a)(3).