IT Business Partner

Job title: IT Business Partner

Location: Hoboken, New Jersey USA

About the role

We seek a motivated IT Business Partner focused on supply chain operations. This role includes a managing and optimizing SAP ERP integration, along with general IT Administrative tasks such as IT User & device Management, procurement and support. The ideal candidate should have strong SAP ERP technical skills, a solid grasp of supply chain operations, and the ability to support various IT initiatives. He will work independently in the USA but collaborate with the Group IT team in Dubai for link into the overall structure.

Key Responsibilities:

Supply Chain IT Operations:

• Manage and optimize SAP ERP systems to support supply chain operations across the US region.
• Enable SAP ERP and its automation for supply chain and US store operations.
• Ensure integration and operation of SAP ERP modules related to procurement, inventory management, sales, logistics, warehouse, finance, and order fulfillment.
• Collaborate with supply chain teams to transform business needs into solutions and customize SAP ERP to meet operational requirements.
• Monitor, troubleshoot, and resolve any issues related to SAP ERP and other supply chain technologies to ensure operational efficiency.
• Work with third-party agencies to streamline support and enhance operational efficiency, taking ownership of specific responsibilities.

Project Management, Procurement & IT Support:

• Manage IT Projects for US Operations, and report to the Global PMO on developments.
• Procure IT equipment, licenses, and software as needed for projects.
• Work with procurement to manage and maintain IT assets efficiently.
• Support and coordinate on IT operations, including system maintenance, user access, office 365 and software updates.
• Troubleshoot and resolve IT issues, providing timely assistance to end-users.
• Own to resolve IT operational tickets through helpdesk.
• Manage third party vendors and license providers ensuring to leverage the right support to develop and maintain efficiency.
• Participate in global project rollouts impacting US operations around General IT Setups, Cyber Security, Information Assets etc.
• Support the IT Retail Boutique operations including the PoS(SAP CCO) for the US regions.

Process Improvement & Optimization:

• Identify opportunities for improving processes within supply chain, sales, and store operations by utilizing automation, IT systems enhancement, process optimization, and standardization.
• Collaborate with cross-functional teams to create and apply IT-driven solutions that streamline supply chain processes, enhance accuracy, and reduce costs.
• Provide training and support to end-users on new systems and technologies related to supply chain management.

Documentation, Reporting & Analytics:

• Document IT systems specifications, processes, and configuration items for US operations.
• Monitor & Report on system performance, issues, and resolutions to IT leadership and relevant teams.
• Monitor & Report on supply chain system and process performance, identifying and unfolding improvement areas.
• Manage and resolve Helpdesk tickets related to US Operations
• Assist in developing Analytical dashboards for business through Power BI

Collaboration & Communication:

• Collaborate with supply chain, digital, finance, marketing, and management teams to understand their requirements and translate them into technical solutions using SAP ERP and other systems.
• Communicate with cross-functional teams to ensure consistency on IT initiatives and project timelines.
• Serve as an intermediary between IT and supply chain teams to confirm that technology is meeting business needs and enhancing efficiency.

Role - Specific Skills:

• Proficient in SAP Business ByDesign or S4 Hana ERP, especially supply chain modules.
• Adept at problem-solving and resolving technical issues quickly.
• Knowledgeable in supply chain processes: procurement, inventory, order fulfillment, logistics.
• Strong communicator with both technical and non-technical stakeholders.
• Detail-oriented, focused on data accuracy and system optimization.
• Analytical Skills around Power BI or related platforms.
• Knowledge of Microsoft Office 365 platforms.

Desired Background and Experience:

• Over 3 years of experience in IT operations, focusing on supply chain management and SAP ERP (preferably SAP Business ByDesign).
• Experience in supporting and optimizing SAP Business ByDesign or S4 Hana ERP modules related to supply chain, such as procurement, inventory management, logistics, and order processing.
• General IT experience in procurement, IT support, and systems management is advantageous.
• Familiarity with supply chain processes and the capability to implement IT solutions that enhance operational efficiency.
• More than 3 years of experience in managing and driving IT projects.
• Familiarity with IT Asset Management.
• More than 2 years of experience in Analytical dashboards and designs.
• Experienced in IT procurement and asset management.
• Bachelor’s degree in IT, Supply Chain Management, Business, or related field.
• SAP ERP certifications/training preferred.
• Power BI or similar platform certification / training.