What are the responsibilities and job description for the Customer Service Representative position at Paragon?
JOB SUMMARY
This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
This position is on-site, fulltime and not a remote opportunity. The work schedule will be Monday - Friday 1:00 PM - 10:00 PM.
RESPONSIBILITIES
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
Embraces training and development opportunities to build skills and enhance performance.
Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
Performs other duties as directed by management.
EDUCATION
High school diploma or equivalent.
EXPERIENCE
1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience
SKILLS
Strong verbal and written communication skills and the ability to present information clearly and professionally.
Able to work in a fast pace environment
Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously.
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Basic computer skills, including proficiency in common office applications.
Proactive in contributing to personal growth and organizational success.
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