Customer Service Representative

A Comfort - Customer Service Representative

Imagine a career where every day, your skills make a real difference—keeping families safe, homes comfortable, and lives running smoothly. At A-Comfort Service, we’ve proudly delivered exceptional plumbing, heating, and cooling solutions to the North Hills for over 36 years. HVAC isn’t just a job; it’s the backbone of modern living, and we’re looking for experienced team members to join us in this vital work.

With top-tier training, long-term career growth, and the chance to earn additional income, this is your opportunity to excel. Be part of a team that values your expertise, celebrates your impact, and gives you the tools to succeed.

Join A-Comfort Service and take pride in a meaningful career that keeps Pittsburgh comfortable, one home at a time.

Pay: $25-30/hr Commission

Customer Service Representative

A Comfort believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sullivan's Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

They are responsible for the following:

· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.

· Screening, qualifying and scheduling appointments for our service technicians and outside sales team.

· Inputting customer data into our proprietary database.

The ideal Customer Experience Representative must have:

· Excellent communication, organizational and interpersonal skills.

· A polished and professional demeanor.

· Self-motivation and discipline.

· An ambitious and competitive nature.

· Highly evolved customer service skills.

· A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Representative will receive:

· Benefits: Medical, Dental, and Life Insurance.

· Potential for monthly bonuses/commissions.

· 401(k) with company match.

· Comprehensive, paid training.

· On-going training and mentorship.

Requirements:

· BA/BS Preferred.

· Minimum of 3 years of professional customer service experience.

- HVAC Experience is a huge plus

EOE F/M/V/D

#HP1O

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• Call center: 3 years (Required)
• HVAC Industry: 2 years (Required)

Work Location: In person

Salary : $25 - $30