Crisis Operations Lead

Crisis Operations Lead 

About Paragon Behavioral Health Connections

Paragon Behavioral Health Connections is a comprehensive behavioral health organization on a mission to positively impact individuals and families through compassionate, and client-centered care.  Our mission is to deliver personalized care that uplifts our clients and builds supportive connections in communities.  Through community based or
in-home services, and digital solutions as needed, we meet clients where they are—both physically and emotionally—to provide the right support at the right time. Serving communities across Colorado, we deliver equitable and creative "one-stop" behavioral health services—providing in-home mental health and substance use treatment, crisis stabilization, early childhood support, intensive outpatient programs, assertive community treatment, medication management, wrap around support and more. We believe care should meet people where they are, both physically and emotionally. Our approach is rooted in understanding, respect, innovation, and community collaboration.

Our vision is to empower individuals and families with complex needs, helping them overcome challenges, build essential skills, and access the resources necessary to achieve long-term well-being. We offer a wide range of services, including step-down care from inpatient hospitalization for youth and adults, comprehensive support for children and families, and specialized treatment for adults facing depression, trauma, substance use, and other mental health needs.

Our programming includes intensive care management supports for families and adults, Crisis Stabilization programming, Assertive Community Treatment (ACT) for individuals diagnosed with serious mental illness, Child First for young children and caregivers, integrated co-occurring Intensive Outpatient treatment, individual and family therapy, medication management (including MAT), peer support, supported employment/housing, and holistic recovery services for mental health and substance use disorders.

Why Work With Paragon

• Statewide Reach - Deliver care where it's needed most. We're not region-limited—serve communities across Colorado, including rural and frontier areas with limited access to care.
• Flexibility & Work–Life Balance - Own your schedule. Partner with families to set visit times that work for them (and you), so you can enjoy Colorado's trails, slopes, and sunshine during off-peak hours.
• Clinical Leadership & Support - Clinicians lead here. Our executive team includes licensed providers who shape business decisions with a care-first lens. We provide licensure supervision and regular consultation to support your growth as a clinician.
• Comprehensive, Company-Paid Benefits - We cover health, dental, vision, short- and long-term disability, and life insurance—company-paid—so there are no premium deductions from your paycheck. Keep your full salary and your peace of mind.
• Career Growth Opportunities - Grow with us. Explore new modalities and specializations and advance into leadership as we expand statewide.

Summary of Position

The Crisis Operations Lead plays a key leadership role in the day-to-day operations of the 24/7 Crisis Walk-In Center with Withdrawal Management capacity. This position provides real-time operational leadership, supports safe and effective service flow, and ensures coordination across crisis stabilization, withdrawal management, and next-level-of-care placement.

This is a non-clinical lead role. The Crisis Operations Lead does not provide licensure-based supervision or make independent clinical determinations. Instead, the role focuses on operational oversight, staff support, systems coordination, and direct crisis engagement within the scope of certification and training. The Crisis Operations Lead works closely with licensed clinicians, nursing staff, and program leadership to maintain safe staffing, regulatory compliance, and high-quality crisis response.

Key Responsibilities

Operational & Shift Leadership

• Provide on-site operational leadership during assigned shifts, including evenings, nights, and weekends.
• Support staffing coverage and assist with real-time problem solving related to call-outs, surge volume, and acuity.
• Ensure minimum on-site staffing requirements are met at all times.
• Serve as a point of escalation for operational concerns when directors are not on site.
  
  

Crisis Walk-In Center & Withdrawal Management Support

• Participate directly in crisis response activities, including de-escalation, engagement, safety support, and coordination with clinical and nursing staff.
• Support intake flow, screening, and transition of individuals accessing crisis stabilization or withdrawal management services.
  
• Assist with coordination of withdrawal management admissions, transfers, and discharges in collaboration with RNs, prescribers, and clinicians.
• Support environment-of-care safety and adherence to crisis and WM protocols.
  
  

Systems Coordination & Care Flow

• Coordinate service flow between the WIC, withdrawal management, mobile crisis, hospitals, EMS, law enforcement, and community partners.
• Support ASAM-informed placement coordination under the direction of licensed staff.
• Assist with warm handoffs and linkage to ongoing treatment, residential services, and community supports.
• Help identify service gaps, operational barriers, and workflow issues, and elevate recommendations to leadership.
  
  

Staff Support & Mentorship

• Provide guidance and support to Behavioral Health Technicians, peers, and other non-licensed staff during shifts.
• Model trauma-informed, recovery-oriented, and crisis-responsive practice.
• Support onboarding and informal training for new staff related to operations, flow, and crisis center expectations.
• Reinforce adherence to policies, procedures, and documentation standards.
  
  

Documentation & Compliance

• Ensure operational activities, incident reports, and shift-related documentation align with organizational policies and regulatory requirements.
• Support quality improvement efforts by tracking operational trends and issues.
• Communicate critical incidents, safety concerns, and system disruptions to program leadership promptly.
  
  

Knowledge, Skills, and Abilities

• Strong operational judgment and ability to remain calm and effective in high-acuity, fast-paced crisis environments.
• Knowledge of crisis intervention, de-escalation strategies, and trauma-informed care.
• Understanding of withdrawal management services and systems of care.
• Ability to coordinate across multidisciplinary teams, including clinical, medical, and peer staff.
• Strong communication and leadership skills with the ability to support staff without providing clinical supervision.
• Ability to balance direct service provision with systems-level thinking.
• Flexibility and willingness to work non-traditional hours, including nights, weekends, and holidays.
  
  

Qualifications

• Education: Bachelor's degree in psychology, human services, social sciences, or related field (or equivalent professional experience).
  • Certified Addiction Technician (CAT) required; CAS preferred or actively working toward CAS.
  • Required certifications must remain active and in good standing.
• Experience: 
  • Demonstrated experience in crisis services, withdrawal management, behavioral health operations, or related settings.
  • Prior experience in operational leadership, lead roles, or program coordination strongly preferred.
  • Familiarity with Colorado behavioral health regulations (BHA, DORA) preferred.
• Language Skills: Bilingual or multilingual skills highly valued
• Other Requirements: Valid driver's license, auto insurance, willingness to travel to homes/communities. 
  • Ability to work on-site in the Crisis Walk-In Center.
  • Ability to respond to urgent operational needs as part of a 24/7 program.
  • Requires living in or near the location of the posting. 

Job Details

• Type: Full-Time
• Location: Summit County Crisis Walk-In Center (24/7 Operations)
• Salary: $70,000 - $80,000

Benefits

• Paid health, dental, vision, life, short- and long-term disability insurance.
• Flexible work hours
• Discretionary Time Off (DTO)
• 401(k)retirement plan
• Employee Assistance Program (EAP)
• Professional development support
• Referral bonuses

Diversity & Inclusion

Paragon Behavioral Health Connections is committed to creating a diverse, inclusive, and equitable workplace. We strongly encourage applications from candidates of all backgrounds, identities, and lived experiences.

Salary : $70,000 - $80,000