Customer Success Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

As a Customer Success Manager (CSM) at PAR Technology Corporation, you will manage a portfolio of client accounts across our restaurant technology ecosystem. Your customer-facing skills and technical acumen will help clients maximize their use of PAR’s POS systems, back-office solutions, loyalty programs, and payments platforms. You’ll build strong relationships, drive product adoption, advocate for customer needs, and help identify opportunities to expand PAR’s footprint within your accounts.

This role is perfect for someone who is passionate about customer success, enjoys building consultative partnerships, and thrives in a fast-moving environment.

Position Location:

Remote

Reports To

Senior Manager, Customer Success

What We’re Looking For

• 4-year degree or equivalent experience in a related field.
• 2 years of experience in customer success, account management, or a related client-facing role, preferably in a SaaS or technology environment.
• Strong listening skills, customer orientation, and attentiveness to customer needs.
• Excellent verbal and written communication skills, including the ability to communicate with both technical and non-technical audiences.
• Ability to support multiple, concurrent initiatives with multiple stakeholders.
• Natural relationship builder with a high degree of empathy for clients.
• Self-motivated with a track record of driving customer success initiatives.
• Strong problem-solving skills and ability to prioritize competing needs.
• Experience with CRM or CSM platforms (e.g., Salesforce, Dynamics, Gainsight) a plus.
• Previous experience in the hospitality industry in a management role preferred.
  
  

Additional Skills

• Strong consulting, organizational, and process improvement skills.
• Ability to influence without direct authority and work cross-functionally.
• Analytical, critical thinking, and problem-solving capabilities.
• Comfortable working in a dynamic, agile environment with a growing customer base.
• Ability to create Customer Success plans and deliver business reviews to key stakeholders.
  
  

Unleash Your Potential: What You Will Be Doing and Owning:

• Build and nurture relationships with key client stakeholders to understand business needs and objectives.
• Proactively lead client conversations, providing guidance, technical expertise, and clear next steps.
• Drive and maintain adoption of PAR products post-implementation.
• Identify opportunities for upsell and cross-sell based on whitespace within assigned customers.
• Collaborate with clients and internal teams to plan and execute new feature rollouts.
• Conduct regular business reviews with client decision-makers.
• Advocate for client needs internally by submitting feedback and building effective business cases.
• Partner with Technical Services, Support, and Product teams to address customer needs.
• Deliver training and product education sessions to client users where needed.
• Communicate complex technical information clearly to diverse audiences.
• Support client retention efforts and partner with Sales teams on renewals.
  
  

Interview Process

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Senior Leadership (via MS Teams)
  
  

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $75K - $92K