What are the responsibilities and job description for the Service Biller position at Panasonic?
The Service Biller is responsible for Service financial and operational tasks including documentation, material requisition, job costing, status monitoring, invoicing, and administrative closeout of service activities. This position is required to closely interact with the Area Service Manager and assigned service staff to ensure the timely and accurate completion of tasks.
Responsibilities
Supports business leaders through the creation and interpretation of financial and operations reports.
Collects, validates, inputs, and reconciles cost data into system applications.
Responsible for receiving and reconciling purchase orders.
Ensures material and labor costs are posted to correct work order in a timely manner.
Coordinates payroll activities for Service in the district and ensure technicians post their time on a daily basis.
Reviews billing backlog and coordinates/communicates with Fulfillment Leaders, Field Technicians, other Service Leaders, customers, and process warranty claims as necessary to resolve obstacles.
Research and resolve invoice disputes.
Sets-up service agreements in system application based on transition documents.
Perform the invoicing process for internal and customer applications.
Performs general administrative functions to support the Service processes and Service Department.
Additional responsibilities as assigned.
Qualifications
Requirements:
- Minimum of 2 years' experience in an accounting/billing environment
- High school diploma/GED ; Associates degree preferred
- Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills.
- Flexibility to work outside normal working hours, as required.
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- High level of professionalism and diplomacy.
- Strong customer focus skills.
- Strong project management skills and high attention to detail.
- Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
- Working knowledge of refrigeration systems, service agreements.
- Ability to work both individually and as a team with minimum supervision.
Benefits:
Health, Dental, and Vision Insurance
401k with Company Matching Contribution
Discretionary 401k Company Contribution
Tuition Reimbursement Program
Life/Disability Insurance
Maternity and Paternity Leave
Panasonic Employee Discounts
15 Days Paid Vacation and 12 Company Holidays
Employee Assistance Program
And more
About Hussmann:
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.