What are the responsibilities and job description for the IT Support Specialist position at Paladin Consulting?
IT Support Specialist
Westlake, TX
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4–8 years of experience in IT support
- Provide Tier 1–3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology.
- Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance.
- Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage.
- Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions).
- Support and maintain endpoints with respect to antivirus and security policies.
- Provide support for Sales and Field teams located across the US and Canada.
- Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE.
- Recommend small automation improvements using AI-assisted workflows.
- Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments.
- Use EasyVista for ticketing, documentation, and asset tracking.
- Maintain accurate user, device, and software documentation.
- Assist with audit readiness and ensure traceability of regulated IT activities.
Technical Skills:
Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada.
Operational Knowledge:
- Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.