What are the responsibilities and job description for the Front Desk & Guest Experience Associate position at Paisley Park?
Front Desk & Guest Experience Associate
Schedule: Thursday–Monday (Part-Time)
Includes mandatory staffing for the annual Celebration event in June
Reports To: Operations and Administrative Manager
Compensation: $16–$18 per hour, based on experience and qualifications
Position Summary:
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The Front Desk Associate serves as the first point of contact for guests and customers, providing a welcoming, professional, and organized front desk experience while supporting tour operations and administrative functions.
Responsibilities:
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Welcome customers and guests in a warm, friendly, and professional manner
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Check in guests for scheduled tours and events
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Monitor lobby traffic, work areas, and overall customer flow
- Facilitates correspondence with customers
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Communicate all customer questions, concerns, and complaints to management in a timely manner
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Collaborate with Customer Relations, Administrative, and Tour Operations teams
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Assist with special projects and administrative tasks as needed
Qualifications:
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Strong interpersonal and customer service skills to ensure positive guest interactions
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Excellent multitasking and organizational abilities
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Active listening and clear verbal and written communication skills
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Effective time-management skills
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Ability to work collaboratively as part of a team
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Technical proficiency in customer records management, word processing, databases, email, and chat software
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Proficiency in Microsoft Office Suite
Physical Requirements:
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Ability to remain upright and stationary for extended periods during a shift
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Ability to move throughout the lobby and front desk areas as needed
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Ability to lift, carry, and move materials or supplies weighing up to approximately 25 pounds
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Ability to operate standard office equipment, including computers, phones, printers, and scanners
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Ability to communicate effectively in person, by phone, and via electronic means
Note: As Prince was a pescatarian, Paisley Park is a pescatarian food environment. Eggs, fish, and cheese are fine; beef, pork, chicken, and other meats can be eaten in your car, or you may take meals off-site.
If offered the position, the offer is contingent upon passing a background check and a four-panel background screen which does NOT include THC.
Salary : $16 - $18