What are the responsibilities and job description for the Patient Services Representative/Medical Office Receptionist position at Pain Solutions?
Job Title: Patient Services Representative
Locations: Nashua, NH (4 days/week) & Concord, NH (1 day/week)
Department: Patient Services
Employment Type: Full-Time
Pain Solutions and Oasis Therapeutics provide specialized pain management and behavioral health care. Our patients often come to us during difficult times, and how they're greeted matters. We're looking for a poised, professional Patient Services Representative who sets a high standard for every interaction, whether at the front desk, on the phone, or in a message.
This role suits someone who takes pride in how they present themselves and their work. If you're motivated, polished, and eager to learn, we'll provide the training. Prior medical office or customer service experience is a plus, but it isn't required.
What you'll do
- Greet patients with courtesy, composure, and a professional demeanor
- Handle phone calls with clear, polite, professional communication
- Schedule appointments and manage provider calendars for both practices
- Check patients in and out, verify insurance, and collect payments
- Handle sensitive situations with discretion, tact, and empathy
- Maintain strict confidentiality of patient information (HIPAA)
- Keep the reception area organized, calm, and welcoming
- Coordinate with clinical and billing teams to ensure a seamless patient experience
What we're looking for
- A professional, courteous manner, including with frustrated or anxious patients
- Excellent spoken and written communication, including proper phone etiquette and grammar
- Strong attention to detail, reliability, and punctuality
- Ability to remain composed and solution-focused under pressure
- Comfortable with computers and quick to learn new systems
- High school diploma or equivalent
Nice to have (but not required)
- Customer service, hospitality, medical office or front-office experience in a professional setting
- Familiarity with medical scheduling, insurance verification, or EHR systems
Why join us
- A meaningful entry into healthcare, with room to grow
- Supportive, team-oriented environment across two specialty practices
- Benefits: health, dental, vision, PTO, 401(k)
- Schedule: Monday–Friday, no nights or weekends
How to Apply:
Submit your resume and a brief cover note telling us why you'd be a great fit for a professional patient-facing role.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $36,992 - $43,899