What are the responsibilities and job description for the Patient Services Representative position at Nashua Eye Associates?
Patient Services Representative - Concierge
About the Role:
The Patient Services Representative serves as the first point of contact for patients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. We are seeking a personable, detail-oriented, customer service driven professional to join our well-established team. Our ideal candidate will have a passion for delivering a consistent and exceptional experience to patients, be an excellent multi-tasker, and have a willingness to learn and grow with the option to work towards a patient services certification (paid by Nashua Eye Associates). Apply now to start this amazing career opportunity!
Responsibilities:
- Warmly greet and welcome all patients upon arrival in a timely manner
- Provide patients with a personalized check in/out process experience that creates a timely, seamless, and positive experience both manually and at our kiosk
- Be a multitasker by greeting patients and walk ins, scheduling appointments and performing a variety of administrative and clerical tasks as assigned by their manager
- Provide proactive patient communication by acknowledging delays sincerely, while maintaining a welcoming demeanor, and address patient frustrations
- Follow HIPAA guidelines for confidentiality of the patient and practice at all times
- Accurately describe policies and procedures to new and established patients
- Occasionally answer phones, take and send messages
- All work is to be performed according to quality and safety standards set for the practice
Preferred Qualifications:
- Experience in Ophthalmology or medical office a plus
- Experience using Allscripts, EyeMD, Promptly or other EMR/Practice Management systems a plus
Minimum Qualifications:
- High school diploma or equivalent
- Proven experience as a receptionist or other customer service role
- Proficiency in computer skills and general office equipment
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently and maintain a professional demeanor
- Bilingual a plus
Required Skills and Abilities:
- Ability to balance multiple tasks at the same time effectively and efficiently
- Organized, with a strong attention to detail and can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Professional attitude and ability to solve problems and respond to patient service requests
- Excellent customer service and phone presence with proficient speaking and listening skills, the ability to show good judgment, quick decision making, and efficient management of the telephone system
- Strong people skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstration of regular attendance and punctuality are essential
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at a time
Candidate must be able to work alternating Thursday nights until 6:30 pm and alternating Saturdays 8 am – 1 pm.
Benefits:
- Medical
- Dental
- Short and Long Term Disability Insurance
- Life Insurance
- NH Paid Family/Medical Leave
- Hospital Indemnity, Accident and Critical Care coverage
- 401K
- PTO
- Six paid holidays: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year's Day.
Positions starting at $18.00 per hour
We are an equal opportunity employer. Full-time positions available.
Salary : $18