What are the responsibilities and job description for the IT Manager - MTA Second Avenue Subway Phase 2 position at PACO Group?
COMPANY OVERVIEW
PACO Group, Inc. is a CM/PM (Construction Management / Project Management) firm delivering complex public infrastructure with precision and care. The firm partners with owners to plan, manage, and successfully deliver capital programs—bringing disciplined controls, proactive risk management, and stakeholder coordination to every assignment. For this engagement, PACO Group, Inc. supports the Second Avenue Subway Phase 2 project.
POSITION OVERVIEW
PACO Group, Inc. seeks an IT Manager to support the Second Avenue Subway Phase 2 team by ensuring stable, secure, and performant business applications and end-user services. This is a full-time, on-site role in New York, NY supporting a multi-year capital program—daytime schedule with occasional off-hours coverage during cutovers and incident response.
KEY RESPONSIBILITIES
• Ensure stable operation of all business applications—including internal and external websites—to meet project needs.
• Oversee implementation of new software and technologies; manage database maintenance and performance.
• Diagnose and resolve complex hardware, software, and network issues; escalate when appropriate.
• Prioritize incoming work across teams to align with project milestones and operational demands.
• Collaborate with cross-functional groups to resolve integrations and drive enterprise initiatives.
• Organize and facilitate office move logistics in accordance with IT standards, practices, and procedures.
• Provide frontline, daily end-user support; anticipate issues and advise users on next steps.
• Lead continuous improvement—track incidents, manage problems, and report metrics to stakeholders.
REQUIRED SKILLS & COMPETENCIES
• Communicate clearly with technical and non-technical audiences; ensure accountability and drive results.
• Anticipate problems, take initiative, and execute solutions in a fast-paced environment.
• Balance multiple priorities—triage effectively and meet deadlines under pressure.
• Build strong partnerships with Operations and Development to remove barriers to productivity.
• Analyze IT asset portfolios and recommend cost-effective optimization strategies.
SOFTWARE / TOOL PROFICIENCY
• Enterprise systems administration (Windows/Linux), identity & access (AD/Azure AD).
• Networking fundamentals—LAN/WAN, VPNs, firewalls, and monitoring.
• Database platforms and performance tuning (e.g., SQL Server/Oracle).
• Microsoft 365/Azure administration and collaboration tools.
• ITSM platforms for incident, problem, and change management (e.g., ServiceNow/Jira).
QUALIFICATIONS
• Bachelor’s in Computer Science, Information Technology, or related field and 8 years of progressive, relevant IT experience; or, in lieu of degree, 12 years of progressive, relevant IT experience.
• Demonstrated problem-solving, teamwork/collaboration, communication, initiative, and leadership.
• Preferred: 12 years of technical experience supporting enterprise environments.
Hourly Rate $60-79/hr; Commensurate with experience
BENEFITS:
401(k) and 401(k) Employer Matching
Health Insurance
Dental Insurance
Group Life Insurance, LTD and AD&D
Paid Time Off
Paid Holidays
Professional Development Assistance
PACO Group, Inc. is committed to furthering opportunities for everyone in the national construction market. The firm periodically reaffirms this commitment through an active affirmative action plan. It provides Equal Employment Opportunities (EEO) to all employees without unlawful discrimination regarding race, creed, color, national origin, sex, age, disability, marital status, religion, military status, pregnancy, sexual orientation, or citizenship status. As an equal opportunity employer, we have recruited, hired, promoted, and retained an ethnically and socially diverse professional staff. Our efforts to date have produced a multidisciplinary workforce - a record of diversity that extends to the highest levels of the firm's management.
Salary : $60 - $79