What are the responsibilities and job description for the Service Desk Specialist III position at Packsize?
Job Description
- Tier 3 Helpdesk Resolution: Deliver comprehensive helpdesk assistance, acting as an escalation point to proficiently address complex problems and ensure optimal resolution for end users.
- System Administration:
- Manage and administer the VoIP phone system.
- Manage mobile devices for all Packsize LLC employees using Intune and Freshservice (the correct spelling, per my saved information)
- Assign users and computers to proper groups within Active Directory.
- Perform timely workstation hardware and software upgrades, backups, and recoveries on a regular basis.
- Modify configurations, utilities, and software default settings for local workstations.
- User Lifecycle Management:
- Assist with the onboarding and setup of new users and their equipment, including installing, testing, and configuring new workstations, peripheral equipment, and software.
- Manage the de-provisioning process for departed employees.
- Operations & Documentation:
- Monitor and respond quickly and effectively to requests received through the IT ticketing system.
- Maintain a detailed inventory of all equipment, software, and software licenses (asset management and license tracking).
- Document internal procedures.
- Run multi-media conferencing solutions and work with meeting stakeholders to present relevant content.