What are the responsibilities and job description for the Service Desk Specialist III position at Packsize?
Job Description
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Service Desk. You will be responsible for the administration and internal support of the Company’s PCs, printers, and servers, along with related hardware and software. Tasks include end-user support, license tracking, asset management, performing PC maintenance, and upgrades. May also be involved with the administration of applications for end-users such as Okta, Google Workspace, Microsoft, etc.
Essential Duties And Responsibilities
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Service Desk. You will be responsible for the administration and internal support of the Company’s PCs, printers, and servers, along with related hardware and software. Tasks include end-user support, license tracking, asset management, performing PC maintenance, and upgrades. May also be involved with the administration of applications for end-users such as Okta, Google Workspace, Microsoft, etc.
Essential Duties And Responsibilities
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Deliver comprehensive helpdesk assistance and proficiently address issues to ensure optimal resolution and utmost satisfaction for end users.
- Monitor and respond quickly and effectively to requests received through the IService Desk
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Document internal procedures
- Assist with onboarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Manage mobile devices for all Packsize LLC employees through Intune and FreshService
- Manage VoIP phone system
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades, backups, and recoveries on a regular basis
- Running multi-media conferencing solutions. Work with meeting stakeholders to present relevant content
- Responsible for the de-provisioning of departed employees
- Currently enrolled or working on a college degree in the equivalent field.
- Proficient in Microsoft Office suite, Google Workplace, Windows, and Apple operating systems
- Experience with DNS/DHCP, Client VPN, and Active Directory
- Experience with IT ticketing systems, mobile devices, and other computer hardware
- Strong verbal and written communication skills
- Excellent organization and people skills
- May require occasional travel
- Must have a valid driver’s license and clean driving record.
- Must be able to lift up to 70 lbs.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.