What are the responsibilities and job description for the Business System Specialist position at pacificgastest.valhalla.stage?
Requisition ID # 161365
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Gas Operations
Work Type: Hybrid
Job Location: Emeryville
Department Overview
Position Summary
Functions as a liaison to IT from the line of business, representing the
end users and business process owners in business system requirements,
implementations and support. Defines user system requirements, provides
user support, coordinates user acceptance testing of new tools and
gathers users feedbacks. Performs feasibility analysis, develops project
scope, and provides recommendations on alternative solutions, project
strategy and deliverable prioritization.
Job Responsibilities
Handle moderately complex user issues that arise with supported systems and tools. Address most calls independently, escalates the more complex problems to senior peers.
Analyze and document moderate complexity business processes and information needs.
May be mentored by a Senior BSS.
May perform various additional activities, such as user based application testing, scope presentations, user support, etc.
Participate in UATs and perform quality reviews of test results.
Participate on teams that develop requirements for the business needs solution.
Provide timely and professional responses to IT or user inquiries. Escalate as appropriate.
Coordinate requirements and deliverables with IT/Lead BSS.
Contribute to business case development.
Analyze and propose solutions with some supervision.
Qualifications
Minimum:
Bachelors Degree in Business Administration or job-related discipline or equivalent experience
Experience in business, 2 years
Desired:
Experience in business, job-related, 3 years
Salary.com Estimation for Business System Specialist in Emeryville, CA
$77,691 to $94,323
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