Patient Coordinator

General Summary of Duties: Fast paced Foot & Ankle specialty group seeking reliable Patient Coordinator for immediate, long term position. The Patient Coordinator will provide direct support to physicians and work closely with all team members to ensure a smooth and efficient flow of the office and provide exceptional and compassionate patient care.
 
Supervisor: Operations Manager

Supervisory Responsibilities: None. 

Major Responsibilities/Tasks: 

• Gather accurate insurance and demographic information from patients
• Help the patient as needed by explaining kiosk registration or portal registration processes. 
• Collect patient and insurance payments and balance cash daily. 
• Get referrals and authorizations for office services as needed.  
• Verify insurance benefits and document charts according to policy
• Provide information to patients about unpaid balances, collect outstanding balances and copays at the time of service. 
• Scan records in the appropriate sections of patient charts and keep patient charts in the proper order. 
• Follow company policies regarding patient privacy
• Keep the front office clean and organized, order office supplies as needed. 
• Cover other front office positions in the event of unscheduled absences. 
• Perform other related duties as directed or assigned. 
• Answer telephone calls by the third ring, be friendly and polite to callers  
• Remain current on company news by monitoring company communications (emails and announcements) and participating in staff meetings. Email should be checked daily.  

Education: High school graduation or GED. 

Experience: Minimum of one year of medical office experience. 

Performance Requirements: 

• Knowledge of the practice's policies and procedures. 
• Knowledge of medical terminology and insurance practices. 
• Knowledge of grammar, spelling, and punctuation for effective communication. 
• Knowledge of computer programs and applications. 

Benefits:
We offer PTO, holiday pay, medical, dental, vision, 401k