Sales Process Associate

Job Title: Sales Process Associate

Location: Plymouth, MN 55447 (Hybrid)

Work Arrangement: Hybrid (Candidate must be flexible to work from both the Plymouth office and remotely)

Employment Type: Contract

Duration: 4 Months

Domain: Sales Operations / Sales Administration / Customer Support

Pay Rate: $20.00 - $23.00/hr. on W2 (Based on Experience & Qualifications)

Schedule: Standard Shift

Deadline: 8/16/2026

Skills Required

Primary (Must-Have)

• High School Diploma with 1 year of relevant experience or Associate's Degree with related experience.
• Experience supporting sales operations, sales administration, or customer service.
• Familiarity with ERP systems (SAP preferred).
• Experience using CRM systems.
• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Experience with order entry, customer account setup, and documentation management.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving abilities.
• Detail-oriented with excellent data entry and documentation skills.

Secondary (Good to Have)

• Experience processing Return Merchandise Authorization (RMA) requests.
• Knowledge of proposal management and document control.
• Exposure to Lean principles.
• Experience with SAP part creation and account mapping.
• Experience maintaining customer records and sales reports.

Position Overview

We are seeking a detail-oriented Sales Process Associate to support the sales and sales management teams by ensuring accurate data management, maintaining customer documentation, and coordinating sales-related processes. This role works closely with internal departments and customers to support sales activities, resolve inquiries, maintain ERP/CRM records, and contribute to operational excellence and customer satisfaction.

Roles & Responsibilities

Sales Operations Support

• Perform day-to-day sales process activities while meeting established performance metrics.
• Support sales teams by coordinating customer setup and maintaining accurate customer records.
• Assist with account mapping, order entry, and account management activities.
• Support SAP part number creation and maintenance.

Customer Support

• Collaborate with customers and internal departments to resolve inquiries and issues.
• Distribute customer communications following sales and installation activities.
• Provide timely responses to customer requests and help resolve concerns.

Documentation & Data Management

• Collect and maintain required customer documentation, including vendor forms, W-9s, and Certificates of Insurance (COIs).
• Review, edit, organize, and maintain proposals, specifications, and supporting documents.
• Maintain documentation within internal systems and shared platforms.
• Generate, monitor, and update reports as required.

Order & Project Coordination

• Review, submit, and track job packages throughout the project lifecycle.
• Process Return Merchandise Authorization (RMA) requests.
• Support additional projects and administrative tasks as assigned.

Minimum Qualifications

• High School Diploma or equivalent with at least 1 year of relevant experience, or an Associate's Degree.
• Experience supporting sales operations, customer service, or administrative functions.
• Familiarity with ERP systems (SAP preferred).
• Experience using CRM systems.
• Proficiency with Microsoft Excel, Outlook, Word, and PowerPoint.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaborate across multiple departments.

Preferred Qualifications

• Experience supporting sales administration or sales operations.
• Experience with order entry and account management.
• Knowledge of proposal management and document control.
• Experience processing RMAs.
• Familiarity with Lean principles.
• Experience maintaining SAP and CRM data.

Work Environment

• Hybrid work environment with a combination of office and remote work.
• Collaborative team supporting sales operations and customer service.
• Fast-paced environment requiring accuracy, organization, and strong communication.

Benefits

• Medical, 401(k), Paid Sick Leave, Weekly Pay

EEOC Compliance

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

Disclaimer

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications, experience, and business needs.