Operations Clerk

Job Title: Operations Clerk II

Location: Irondale, AL 35210

Work Arrangement: Onsite

Employment Type: Contract

Duration: 12 Months

Domain: Operations / Accounts Receivable / Data Analysis / Customer Support

Pay Rate: $22.00 - $25.00/hr. (Depends on Experience & Qualifications)

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Deadline: 07/31/2026

Skills Required

Primary (Must-Have)

• High School Diploma with 3 years of relevant work experience, or Bachelor's degree with comparable experience
• Strong analytical and problem-solving skills
• Experience with data analysis, data cleansing, and resolving discrepancies
• Accounts Receivable (AR) support and research experience
• ERP system experience (SAP preferred)
• Strong Microsoft Office skills (Excel, Outlook, Word, PowerPoint, Teams)
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Experience handling customer issues and order processing
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with excellent accuracy and documentation skills

Secondary (Good to Have)

• Experience with SAP order processing
• Experience using CRM or Field Service applications (Microsoft Field Service, Microsoft CRM, or similar)
• Knowledge of billing, invoicing, and purchase order compliance
• Experience supporting multiple business units
• Background in operations, customer service, or administrative support
• Experience with continuous process improvement initiatives

Position Overview

The Operations Clerk II is responsible for supporting daily branch operations through data analysis, data cleansing, accounts receivable research, and operational support activities. This position plays a key role in ensuring billing accuracy, resolving customer issues, maintaining high-quality business data, and supporting multiple business functions simultaneously.

The ideal candidate is analytical, detail-oriented, and resourceful, with the ability to independently investigate issues, navigate multiple business systems, and provide timely, accurate resolutions while delivering exceptional customer service.

Roles & Responsibilities

• Perform data analysis, validation, and data cleansing activities
• Research and resolve Accounts Receivable (AR) discrepancies and customer inquiries
• Create customer orders in SAP for quoted jobs and installation projects
• Process customer orders while ensuring compliance with business requirements
• Investigate purchase order compliance issues and coordinate appropriate resolutions
• Resolve customer order issues received from third-party processing systems
• Support billing accuracy, invoicing, payment processing, and documentation
• Perform standard and non-routine operational and administrative tasks
• Collaborate with internal departments and external customers to ensure timely issue resolution
• Maintain accurate business records and operational documentation
• Support multiple business units while managing competing priorities
• Identify root causes of operational issues and recommend process improvements
• Maintain a safe working environment while following company policies and procedures
• Perform additional operational duties as assigned

Minimum Qualifications

• High School Diploma or equivalent with 3 years of related work experience, OR
• Bachelor's degree with demonstrated capability in comparable work
• Strong analytical and problem-solving abilities
• Experience with Accounts Receivable processes
• ERP system experience required (SAP preferred)
• Strong Microsoft Office proficiency, particularly Excel
• Excellent communication and organizational skills
• Ability to work independently with minimal supervision
• Strong attention to detail and accuracy

Preferred Qualifications

• Experience with SAP ERP
• Experience using Microsoft Field Service, Microsoft CRM, or similar CRM applications
• Background supporting branch or field operations
• Experience with customer order management and invoicing
• Knowledge of data cleansing and quality improvement initiatives
• Experience supporting multiple business units in a fast-paced environment

Work Environment

• Onsite office environment
• Monday – Friday schedule
• Supports multiple operational teams and customers
• Fast-paced, deadline-driven work environment
• Approximately 5% travel as required
• Collaborative team environment with opportunities for independent decision-making

Benefits

Medical | Dental | Vision | 401(k) | Paid Sick Leave

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

Disclaimer

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications, experience, and client requirements.