Patient Care Coordinator

Job Title: Patient Care Connect Coordinator

Location: Torrance, CA 90505

Work Arrangement: Onsite

Employment Type: Contract

Duration: 3 Months (Possible Extension or Conversion)

Domain: Healthcare / Patient Access / Call Center

Pay Rate: $22.00/hr. – $30.00/hr. on W2

Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST

Training Location: Los Angeles, CA (Prior to assignment in Torrance)

Skills Required

Primary (Must-Have):

• Healthcare Call Center experience is REQUIRED
• Experience in Patient Scheduling and Appointment Coordination
• Experience in a Healthcare or Medical Office environment
• Strong Patient Access and Registration experience
• Experience with EMR/EHR Systems
• Insurance Verification and Authorization experience
• Strong Customer Service and Patient Communication skills
• Experience handling high-volume inbound calls
• Ability to multitask in a fast-paced healthcare environment
• Knowledge of patient registration and demographic data collection
• Strong computer and data entry skills
• Professional demeanor and excellent interpersonal skills

Secondary (Good to Have):

• Bilingual Spanish preferred
• Orthopedics or Specialty Clinic experience
• Referral Management experience
• Patient Navigation or Access Center experience
• Knowledge of Financial Assistance Programs
• Experience supporting multi-specialty healthcare practices

Position Overview

The Patient Care Connect Coordinator serves as the primary point of contact for patients, caregivers, and healthcare providers by coordinating patient scheduling, registration, eligibility verification, authorizations, and care-related communications. This role is responsible for ensuring a seamless patient experience through efficient scheduling, accurate record maintenance, and effective coordination between patients and clinical teams. The ideal candidate will possess strong healthcare call center experience, patient access knowledge, and exceptional customer service skills.

Roles & Responsibilities:

• Gather patient demographics, insurance information, and referral documentation for patient registration
• Serve as a patient liaison and primary point of contact for patients and caregivers
• Accurately enter and maintain patient information within EMR systems
• Verify insurance eligibility and coordinate authorization requirements
• Identify alternative financial resources and assist with application processes
• Handle patient account inquiries and service-related requests
• Maintain accurate patient records and documentation
• Schedule appointments, diagnostic testing, laboratory services, and consultations
• Coordinate communication between patients, physicians, and healthcare teams
• Guide patients through healthcare processes and provide appointment-related information
• Assist patients with online patient portal access and utilization
• Provide directions, escort patients when necessary, and support patient navigation
• Coordinate translation services and other patient support resources
• Resolve patient concerns and facilitate communication across departments
• Participate in team meetings, training sessions, and process improvement initiatives
• Ensure confidentiality and compliance with healthcare regulations and organizational policies

Minimum Qualifications

• High School Diploma or equivalent required
• 1–2 years of Healthcare Scheduling, Patient Access, Medical Office, or Healthcare Call
• Center experience
• Healthcare Call Center experience is required
• Experience working with EMR/EHR systems
• Strong verbal and written communication skills
• Ability to handle high-volume patient interactions
• Strong customer service and problem-solving skills
• Ability to maintain confidentiality and professionalism

Preferred Qualifications

• Bilingual Spanish preferred
• Orthopedics or Specialty Clinic experience
• Insurance Verification and Referral Processing experience
• Experience in Patient Navigation or Access Center environments
• Experience supporting multi-specialty physician practices
• Knowledge of healthcare authorizations and patient financial assistance programs

Benefits:

Medical | Dental | Vision | 401(k) | Paid Sick Leave

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

Disclaimer:

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.