What are the responsibilities and job description for the Information Technology Technician position at Pacer Group?
- Provides technical support for internal users across applications, hardware, and network systems, ensuring smooth IT operations.
- Monitors help desk tickets, troubleshoots issues, and ensures timely resolution with proper documentation.
- Deploys and manages IT equipment (PCs, printers, mobile devices) and maintains system connectivity.
- Handles user account management, access control, and security compliance using tools like Active Directory and Azure AD.
- Collaborates with IT teams to resolve incidents, perform upgrades, and improve overall service delivery.
- Maintains asset tracking, supports projects, and continuously improves processes through knowledge sharing and analysis.
Salary : $30 - $35