Retirement Plan Services Associate

Job Title: Retirement Plan Services Associate

Job Location: Southfield MI

Pay Rate: $20.00/Hr. - $23.00/Hr. On W2

Duration: 6 Months.

Work Schedule: 8:30am-5:30pm or 9am-6pm(8 Weeks of Training on-site and hybrid schedule of 3 days in office 2 days WFH after training).

Job Description:

• This person will be responsible for supporting the Retirement Plan Services department. The majority of their role will involve processing forms and performing basic transactions, such as handling roll overs, internal transfers, and death certificates (will rarely need to answer the phone, if at all).

Job Duties:

• Answers and responds to email inquiries regarding issues.
• Processes forms and performs basic transactions, such as handling roll overs, internal transfers, and death certificates.
• Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements.
• Interprets rules and regulations by applying retirement plan knowledge.
• Conducts audits of account activity to ensure transactions meet regulatory compliance.
• Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution.
• Maintains knowledge of retirement plan rules and regulations by utilizing internal and external resources, as well as continuous training.
• Communicates, researches and resolves issues with other internal departments.
• Reviews daily reports of individual productivity to evaluate personal performance.

Skills:

• At least 2 years of RECENT experience within the financial services, ideally the retirement planning industry OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred. If they are a recent graduate, they must be able to quickly learn the basics within the retirement planning industry.
• Experience using CRM- Customer Relationship Management software (this is used to review info prior to processing transactions) is preferred.
• Experience working in a call center environment preferred.
• Strong data entry skills with a high attention to detail.
• Professional demeanor.
• Ability to navigate through several different systems at once, using a dual monitor.
• Proficient with Microsoft Office Suite- Excel, Outlook, Word.
• Quick learner / ability to learn and apply different processes simultaneously.

Education:

• Minimum of a High School Diploma/GED completed, Bachelor's Degree is highly preferred