Program Assistant for Business Development Manager

ORGANIZATION BACKGROUND

PACE is a local community nonprofit organization founded in 1975 to provide services for communities in the greater Los Angeles area. PACE’s services include Business Development; Workforce Development; Early Childhood Education (Head Start); Financial Education and Asset Building; Housing and Rehabilitation Services; Weatherization and Energy-conservation programs; and Affordable Housing Development. PACE serves more than 40,000 people each year with approximately 350 staff. PACE is recognized as a leader in addressing problems of poverty and economic inequity in ethnic minority communities and has a reputation for being responsive to community needs and known to create innovative solutions to the myriad of challenges faced by our clients. Visit our website to learn more about our organization: https://pacela.org/

PROGRAM SUMMARY

PACE BUSINESS promotes the start-up, stabilization, and growth of small business communities through one-on-one business consultation, training, workshops, events, and access to capital. PACE targets low- and moderate-income residents, entrepreneurs and business owners with business advisory services and educational programs to entrepreneurs looking to start or grow their small business. PACE counselors work with entrepreneurs in one-to-one sessions in the areas of management, marketing, sales, finance, accounting, business development, contracting, and other disciplines required for small business growth, expansion, and innovation. http://pacelabdc.org/

POSITION SUMMARY

PACE is seeking a highly motivated PROGRAM ASSISTANT who will provide support in day-to-day administrative and operational activities for the PACE Business Department, participate in outreach activities, and provide supportive services for clients. Responsibilities include acting as the front desk receptionist - answering calls through the front desk, directing calls to appropriate staff, and greeting / directing / announcing walk-in visitors. The Program Assistant also will have opportunities to interact and work with clients. When directed, the Program Assistant also will represent PACE and participate in external events to learn from and meet with partners, key stakeholders, and other community partners. This is a great opportunity for individuals looking to pursue or work in the nonprofit sector and serve the community, while building a fulfilling career and making a real difference and impact on the community. The Program Assistant will report into the Office Manager. This position is full-time and non-exempt.

MAJOR RESPONSIBILITIES & DUTIES

Administrative and Project Management Activities (40%)

• Manage correspondence for PACE Business answering phone calls, responding to email inquiries, and coordinating pick-up and delivery of mail services
• Schedule, coordinate, and set-up PACE Business activities and meetings
• Collect, organize and maintain materials for meetings, events, workshops, and training
• Assist in processing purchase orders, and managing various forms and files
• Track and maintain office supplies and equipment, and place orders as needed
• Other administrative and project management duties as requested by the Office Manager

Operational Activities (30%)

• Collect and input key program-related data (e.g., new clients from outreach events, enrolled clients, performance outcomes, events / workshops, trainers, resource providers, strategic partners) in PACE’s database systems
• Structure, organize, create, and maintain (client) files
• Plan, coordinate logistics of, and participate in events, workshops, and training in collaboration with the Program- and Marketing- Teams, including preparation, registration, vendor coordination, execution, and closeout
• Other operational duties as requested by the Office Manager

Direct Technical Assistance Activities (25%)

• Be knowledgeable of the basics of all PACE Business / PFC service offerings, and provide clients with relevant information
• Provide supportive services to procurement counselors, business counselors, and program associates with their day-to-day client-related work. Supportive services may include collecting client documents, assisting clients apply for business permits and licenses, and helping clients prepare and package applications
• Represent the organization at events, workshops, business forums, partner meetings, and community events

Special Projects (5%)

• Provide support on special projects assigned by the Director of PACE Business.

EDUCATION AND EXPERIENCE

• High School diploma, GED, or High School Equivalency (HSE); Associate Degree preferred
• Minimum 1 year of work experience in program coordination, project support, business counseling, banking, or similar role

SKILLS AND ABILITIES

• Ability to work with low-income individuals and groups of multi-background; demonstrated ability to be patient, listen, and respond appropriately and interact positively with individuals, especially clients
• Strong organizational and management skills, and detailed oriented
• Proficiency in Microsoft Office Suite: (Word, Excel, PowerPoint, Forms, Outlook)
• Proficiency in Social Media and On-line Marketing
• Familiarity with financial statements, including balance sheet, income statement, and cash flow, desirable
• Proven self-starter
• Demonstrated ability to multi-task and work in a fast-paced office setting
• Demonstrated ability to work effectively with staff, building and stewarding an organizational culture that embraces inclusion
• Have excellent communication skills – both written and spoken; ability to communicate and deliver clear, concise, effective manner for internal and external stakeholders
• Build positive, effective, collaborative cultures and teams wherever you work, including willingness to share skills and knowledge with others
• Proficiency with data and reporting, preferably using client relation management (CRM) software / system, especially Salesforce
• Bilingual skills are highly desired

SPECIAL REQUIREMENTS

• Must satisfactorily pass background and employment/reference check
• COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.
• This position is on-site in the PACE Los Angeles office

COMPENSATION & BENEFITS

• Pay range is $40,000 to $55,000 annual depending on experience
• Affordable and robust Medical, Dental, Vision, and Life insurance plans for employee plus family with generous employer contributions
• 401(k) retirement plan
• We offer paid holidays, vacation pay and sick leave

APPLICATION PROCESS

• All interested candidates MUST apply directly on our PACE website by uploading a resume, cover letter, AND completing the online application to be considered. We will only be reviewing applications submitted directly from the website. Please visit following link to apply: https://pacela.org/about/work-at-pace/
• Applications will be reviewed on a rolling basis until position has been filled.

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl, carry up to 30 lbs. Vision abilities required by this job include close vision.

Salary : $40,000 - $55,000