What are the responsibilities and job description for the Account Manager, Napa position at pacaso?
About Pacaso:
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.
We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.
About The Role
The Pacaso Sales Team provides best-in-class experience in introducing the co-ownership model and bringing on new prospective buyers within specified markets. As an Account Manager based in Napa, you will play a critical, elevated role in delivering an exceptional post-sale experience for Pacaso owners and supporting resale success, expansion opportunities, and high-impact referrals.
This field-based position is ideal for someone with deep local ties, strong presence in high-net-worth (HNW) environments, and a passion for luxury client service. In addition to managing a portfolio of owners, you will serve as a trusted local resource by touring Pacasos with prospective buyers, engaging in-person with owners in the San Francisco Bay Area, and partnering closely with the Sales team.
This role blends strategic account and relationship management with in-person real estate engagement.
Key Responsibilities
- Serve as the primary post-sale advisor for owners in Napa and surrounding areas, delivering high-touch support from onboarding through resale, referrals, or expansion
- Act as a field-based partner to Sales, assisting with in-person property tours for prospective buyers
- Meet with Pacaso owners in Napa and San Francisco and surrounding areas to build relationships and deepen engagement
- Provide data-informed resale strategy guidance, including pricing recommendations and buyer sentiment insights
- Maintain regular communication with owners to uncover referral opportunities and identify upsell potential
- Support the end-to-end resale process in collaboration with sales leadership, gaining full visibility into each stage and accelerating certification
- Work cross-functionally with Sales, Industry Relations, Marketing, and Operations to deliver a seamless, consistent ownership experience
- Share local insights and relationship context to help optimize resale timing, pricing, and marketing strategy
- Represent Pacaso in local real estate communities and serve as a trusted face of the brand in the Napa luxury market
Who You Are
- Based in Napa with strong local knowledge and professional connections
- Willing and able to travel frequently for owner meetings and property tours
- 5 years of experience in luxury real estate, high-value client service, or sales
- Confident working with high-net-worth individuals, with excellent in-person presence and relationship skills
- Experience working with or on a real estate team in Napa is a strong plus
- Skilled in interpreting market trends, managing client expectations, and delivering value through strategy and service
- Self-motivated, highly organized, and comfortable in a fast-paced, evolving environment
- Familiar with CRM platforms (Salesforce preferred) and confident using data to guide actions
- BA/BS degree preferred
Why This Role is Unique
This Account Manager role combines post-sale relationship ownership with in-person luxury real estate engagement. You will not only support owners through every stage of their journey but also represent Pacaso on the ground with buyers and owners in one of our most important markets.
Why Join Us
At Pacaso, we’re building a category-defining brand that’s transforming the way people buy and experience second homes. As an Account Manager, you’ll help lead that transformation by building long-term relationships, accelerating sales, and delivering unmatched service to owners and buyers. Join us and help shape the future of luxury co-ownership.
Compensation
- Base Salary 90k with monthly bonus
- RSU stock package
You’ll love working at Pacaso because of our ...
- Competitive salary and stock options.
- Unlimited, flexible PTO for exempt employees.
- Excellent medical, dental and vision insurance.
- Sponsored memberships to One Medical, Ginger and Carrot.
- 401(k) to help you save for the future.
- Paid maternity and paternity leave.
- Generous home office stipend and monthly cell phone reimbursement.
- Quarterly remote team building events and L&D opportunities.
Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.
