Residential Supports Coordinator

SUMMARY The Residential Supports Coordinator is responsible for providing comprehensive support, case management, and crisis intervention services to youth and young adults across Ozone House's residential continuum. This position works with clients who are experiencing homelessness, at risk of homelessness, and residing in Ozone House residential programs to promote stability, well-being, and increased self-sufficiency through a client-centered, trauma-informed approach. The Residential Supports Coordinator conducts thorough assessments, develops individualized service plans, connects clients with internal and external resources, provides advocacy, and monitors progress toward achieving safe and stable housing outcomes. This role combines direct residential support with case management functions, ensuring that youth receive holistic services that address their immediate needs while building long-term independent living skills. This position reports to the Residential Program Director. EDUCATIONAL REQUIREMENTS Bachelor’s degree in social work or equivalent combination of training & experience EXPERIENCE REQUIREMENTS 2+ years of experience working with homeless, runaway, or other youth in crisis Experience facilitating groups and knowledge of group dynamics Comfort with outreach work and meeting clients in their own homes or in the community Ability to effectively engage youth with diverse identities, including intersecting identities of race, ethnicity, socioeconomic background and sexual orientation/gender identity and expression Ability to effectively manage crisis situations Ability to collaborate effectively with public systems and other providers Commitment to best practices including Positive Youth Development, Harm-Reduction, Housing First and Trauma Informed approaches Work requires effective written and verbal communication and interpersonal skills; ability to produce quality work within tight timeframes and simultaneously manage several projects; ability to participate in and facilitate group meetings Possess strong work ethic and ability to take initiative. Demonstrate a high level of personal and professional integrity and trustworthiness Successful completion of pre-employment and annual background check; valid MI driver’s license, current insurance, negative TB test, and access to reliable transportation Valid MI driver’s license, current insurance, and access to reliable transportation REQUIRED KNOWLEDGE & SKILLS Knowledge of office management practices, including record-keeping and administrative support Familiarity with document preparation, editing, and storage systems Familiarity with non-profit regulations, compliance, and reporting requirements Awareness of knowledge of the issues and challenges faced by underrepresented individuals Proficient in communication strategies for internal and external audiences Awareness and appreciation of cultural diversity, and the ability to work with individuals from diverse cultural backgrounds, understanding the impact of culture on individuals and communities Demonstrated ability in exercising tact, discretion, and diplomacy Proficient in the ability to actively listen and use empathy to understand the experiences and needs of others Strong collaborator to maximize effective outcomes ESSENTIAL JOB FUNCTIONS Provide case management services to homeless and at-risk youth and their families, including resource information, linkage, coordination, advocacy, and other assistance Maintain an active caseload of 15 – 20 clients at any given time Conduct initial and on-going assessments of strengths and barriers to healthy functioning. Assess needs, make eligibility determinations, and facilitate referral or placement of clients seeking emergency, transitional, or independent housing assistance Conduct comprehensive assessments for clients that will help in identifying strengths and challenges and will assist in the development of a service plan Provide independent living skills training to clients, including budgeting, nutrition, home care, leases, personal hygiene, healthy relationships, computer literacy and online safety, employment and education skills and support, and civic engagement Utilize intake and assessment information to develop an individualized service plan in conjunction with the youth that identifies goals, action steps, services needed, and timeframes with an outcome primary outcome of safe and stable housing Assist and advocate for clients in obtaining important documents for youth that may include, but is not limited to state id’s, driver’s licenses, birth certificate and social security card Assist clients in locating, obtaining, and maintaining safe and stable housing Assist and advocate for clients in accessing and utilizing education and employment services and support. Assist and advocate for clients in applying for services for which they may qualify, including but not limited to SNAP benefits, Medicaid, Housing Choice Vouchers (HCV), SSI/SSA Assist and advocate for clients in obtaining needed physical health, mental health, and substance abuse services Provide transportation assistance directly or indirectly to clients to facilitate their achievement of service plan goals Provide access to technology resources to facilitate youth achieving their service plan goals (e.g. computers and internet access) Assist clients in identifying and accessing opportunities for recreation and well-being pursuits Regular monitoring, updating, and evaluation of individual service plans in conjunction with clients Facilitate referrals and linkages to Ozone House and other community services and resources. Monitor follow-through and/or success of these connections Complete documentation for each case assigned including assessments, service plans, progress notes, review forms, discharge summaries, and related forms in accordance with funding requirements, agency standards, and timeframes WORK ENVIRONMENT, PHYSICAL DEMANDS AND TRAVEL This job operates in a professional office environment. The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted. This role routinely uses standard office equipment with prolonged periods of sitting at a desk and working on a computer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, so long as it creates no undue hardship to the agency. Must have reliable transportation and valid driver’s license to be able to travel and maintain the rigors of a busy schedule