Crisis Supports Coordinator

POSITION SUMMARY The Crisis/Supports Coordinator is part of the Education, Outreach and Welcoming (EOW) Team which is responsible for designing and carrying out the agency’s overall outreach efforts across the community including schools, community-based organizations, and all other places that youth congregate. In the role of Crisis Supports Coordinator you will work to support young people in navigating housing situations and accessing necessary supportive services, such as Case Management or Transitional Living services at Ozone House. The Crisis Supports Coordinator will then be responsible for conducting crisis and short-term interventions while working on connecting young people internally to Ozone House services or externally to community partners. ESSENTIAL FUNCTIONS Provide youth with crises & short-term interventions, referrals & linkages to Ozone House & other community services. Support youth, specifically on the waitlist, with navigating their current crisis by calling and checking in with them, meeting them in person, and meeting with them out in the community on a weekly basis; ensuring that their needs are getting met and they are supported Provide supportive services such as obtaining vital documents, signing up for benefits, verification of homelessness, and connections to other housing and basic needs resources in the community   Facilitate referrals and linkages to Ozone House and other community services and resources.  Monitor follow-through and/or success of these connections  Collaborate with other staff on the EOW team to support youth identified in programming at the drop-in center and at pop-up drop-ins, including connecting you with transportation for programming    Provide staffing coverage at the Drop-In Center once weekly  Actively participate in work groups, advisory committees, and other structures created for the purpose of aligning resources and collaboration  Attend Community Housing Prioritization (CHP) meetings to advocate for clients on Ozone House’s waitlist   Maintain program documentation including periodic progress reports, client files, and monthly data reconciliation in accordance with funder requirements and agency policy   EDUCATION REQUIREMENTS Bachelor’s degree in social work or related field (required) EXPERIENCE REQUIREMENTS 2+ years’ experience working with homeless, exploited or other high-risk youth.  Experience in crisis intervention and customer service.  Comfort with outreach work and meeting clients in their own homes or in the community  Demonstrated ability to effectively manage crisis situations  Proven ability to collaborate effectively with public systems and other providers  Experience engaging with diverse identities, including intersecting identities of race, ethnicity, socioeconomic background and sexual orientation, gender identity, and gender expression.  Demonstrated knowledge of and commitment to best practices including Positive Youth Development, Harm-Reduction, Housing First & Trauma Informed approaches/models  Effective written and verbal communication and interpersonal skills; ability to produce quality work within tight timeframes and simultaneously manage several projects; ability to participate in and facilitate group meetings.  Familiarity with word processing, spreadsheets, data entry and web navigation. Demonstrated strong work ethic and ability to take initiative. Demonstrates a high level of personal and professional integrity and trustworthiness.   Successful completion of pre-employment and annual background check ​OTHER REQUIREMENTS Valid MI driver’s license, current insurance, and access to reliable transportation ​KNOWLEDGE & ABILITIES Knowledge of office management practices, including record-keeping and administrative support Familiarity with planning and executing events, including logistics, budgeting, and promotion Familiarity with document preparation, editing, and filing systems Understanding the structure, governance, and operations of non-profit organizations Familiarity with non-profit regulations, compliance, and reporting requirements Awareness of knowledge of the issues and challenges faced by underrepresented individuals Proficient in communication strategies for internal and external audiences Awareness and appreciation of cultural diversity, and the ability to work with individuals from different cultural backgrounds, understanding the impact of culture on individuals and communities SKILLS Problem-solve, anticipate needs, and initiate solutions Interact effectively with peers and staff Effectively prioritize multiple tasks Actively listen to fully understand circumstances Collaborate with others to maximize innovation and effectiveness Consider multiple costs and benefits when problem-solving to arrive at the most effective decision Focus on details to reduce errors and increase efficiency Manage time effectively to ensure all work is completed timely and effectively Organize work to maximize productivity Plan work projects to ensure efficiency Use empathy to understand the point of view of others Respond effectively to sensitive inquiries or complaints Exercise tact, discretion, and diplomacy