What are the responsibilities and job description for the On Site Hotel Manager position at Ozark Valley Lodge?
Job Overview
We are seeking a dynamic and experienced On Site Hotel Manager to lead the daily operations of our hotel. This pivotal role involves overseeing all aspects of hotel management, ensuring exceptional guest experiences, and maintaining operational excellence. The ideal candidate will demonstrate strong leadership, financial acumen, and a passion for hospitality, driving team performance and guest satisfaction to new heights. As the face of the hotel, you will foster a welcoming environment while managing budgets, supervising staff, and upholding high standards of service across all departments.
** A 2 bedroom, 2 bathroom apartment is included as part of the position. This includes rent, electric, water, sewer, trash, cable and internet.
Responsibilities
- Oversee all daily hotel operations, including front desk, housekeeping, breakfast, pool operations, coordinating renovations and deep cleans as needed, schedule events for our venue and maintenance teams.
- Lead and manage additional staff, ensuring effective communication and team cohesion
- Supervise guest services to ensure compliance with hotel standards and enhance guest satisfaction
- Manage property management systems (PMS) and hospitality reservation systems to optimize bookings and occupancy rates
- Oversee revenue management strategies to maximize profitability through pricing, promotions, and occupancy targets
- Control operational budgets, monitor expenses, and implement financial management practices to meet financial goals
- Maintain high standards of hotel guest service standards, including phone etiquette on multi-line phone systems and front desk operations
- Coordinate human resources activities such as staffing, training, performance evaluations, and employee engagement initiatives
- Ensure compliance with health and safety regulations while managing property maintenance and cleanliness standards
- Handle guest relations issues promptly to resolve concerns efficiently and professionally
- Conduct night audits and oversee financial operations related to billing, invoicing, and cash handling
- Collaborate with vendors and service providers to ensure quality service delivery
- Communicate frequently and efficiently with hotel owners through text, call, facetime and zoom.
Experience
- MUST have at least 6 months management experience
- MUST have at least 6 months of customer service experience.
- MUST be competent with technology such as computers, printers, scanners, iphones, and apps/programs such as Word, Excel, Google Sheets, Google Docs, WhatsApp
- Demonstrated leadership skills in managing diverse teams within a fast-paced environment
- Experience in revenue management, budgeting, and financial operations within the hospitality industry
- Strong customer service orientation with excellent managerial communication skills
- Previous experience working in resort settings or large-scale hotels is preferred
- Familiarity with human resources practices related to staffing, training, and employee development
Join us as our On Site Hotel Manager to lead a vibrant team dedicated to delivering memorable guest experiences. Bring your passion for hospitality leadership to a role where your skills will shine—creating welcoming environments that guests love while driving operational success!
Pay: From $35,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
Salary : $35,000